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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very helpful

5
Efficient service and very helpful Reviewed on: 23rd March 2021
Noddy Holder's avatar
Noddy Holder

Satisfied

5
The service was fast and helpful. Reviewed on: 23rd March 2021
Latileta Likusalala's avatar
Latileta Likusalala

Very helpful and efficient

5
I was surprised how quick the service was Reviewed on: 23rd March 2021
Sue Nicholson's avatar
Sue Nicholson

NatWest review

4
I vote for NatWest as it’s internet banking app has steered me true in most occasions and the bank have been quite understanding with my finances and my account details Reviewed on: 23rd March 2021
Waseem Chaudry's avatar
Waseem Chaudry

Trys hard

5
Brilliant help would use again if needed Reviewed on: 23rd March 2021
Jane Marks's avatar
Jane Marks

Quick response on available options.

5
A lot less stressful and no anxiety in terms of feeling tolerated. Reviewed on: 23rd March 2021
Andrew's avatar
Andrew

Easy going bot that responds just what you ask.

5
I am currently doing a benchmark on chatbots around the globe for an academic research and I stumble across Cora. The chatbot worked really nice and the machine learning put into it is really nice since it understans a lot of words and phrases. Not only what has been programmed before hand. Reviewed on: 23rd March 2021
Aldo Perla's avatar
Aldo Perla

Quite helpful for a robot

4
For a non human entity is actually very clever indeed. Reviewed on: 23rd March 2021
Martyn Britton's avatar
Martyn Britton

D/d

5
Fast answer, perfect answer Good helping Reviewed on: 23rd March 2021
Magdalena Stojka's avatar
Magdalena Stojka

Overall not great, but one or two things work well

2
In terms of NatWest Cora (the digital assistant in online banking), most of the time it just gets in the way and/or does not answer the question you need answering, so it is a very poor substitute for a human when you desperately need to speak to a human but just get sent to Cora. However, in terms of correcting my address, Cora's change of address process was relatively quick and easy to follow, even if the 'Agent is typing...' delays to pretend that a real person is typing could be removed for quicker service. In terms of NatWest itself, I am afraid I have had a number of problems over the last couple of years, most of which have remained unresolved and left me out of pocket, so I am afraid I cannot recommend the bank. Most transactions and operations work OK. When there are problems, however, branch staff mostly seem helpful and willing to assist in the Sutton/Worcester Park branches (although the service at Morden is poor), but seem to have little authority to resolve most problems, which need to be dealt with by NatWest's head office. Unfortunately, NatWest's head office staff are absolutely dreadful at resolving problems, and might as well not be there. Reviewed on: 23rd March 2021
Vaskor Basak's avatar
Vaskor Basak

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