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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

quick and courteous response to the query.

5
fine thank you. Although face to face is always better! Reviewed on: 23rd March 2021

1st class service.

5
no complaints, always helpful.no delays Reviewed on: 23rd March 2021

Very prompt and accurate reponses

5
Very easy to use ... great system and so fast Reviewed on: 23rd March 2021

Great bank,lve been with them for approximately 35/40 years

5
Very helpful and careing bank ,staff are always friendly and cheerful Reviewed on: 23rd March 2021

Very helpful

5
Efficient service and very helpful Reviewed on: 23rd March 2021

Satisfied

5
The service was fast and helpful. Reviewed on: 23rd March 2021

Very helpful and efficient

5
I was surprised how quick the service was Reviewed on: 23rd March 2021

NatWest review

4
I vote for NatWest as it’s internet banking app has steered me true in most occasions and the bank have been quite understanding with my finances and my account details Reviewed on: 23rd March 2021

Trys hard

5
Brilliant help would use again if needed Reviewed on: 23rd March 2021

Quick response on available options.

5
A lot less stressful and no anxiety in terms of feeling tolerated. Reviewed on: 23rd March 2021

Review NatWest Group - Cora: Digital assistant now

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