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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very quick service

5
Cora is very quick & very easy to use, & i have been with Nateest for quite a long time, & cora is very good service Reviewed on: 23rd March 2021
Josie Jones's avatar
Josie Jones

Excellent digital

5
System responds really well to query. Provides relevant responses regardless if the request is vague. Reviewed on: 22nd March 2021
David's avatar
David

Log in

4
Very helpful and clear to understand Reviewed on: 22nd March 2021
Sandra's avatar
Sandra

Would highly recommend Cora

5
Very easy to use, no hassle at all, solved my problem in no time. Reviewed on: 22nd March 2021
Arifah's avatar
Arifah

Quick and efficient

5
Cora provided a quick and useful response to my question about when my replacement credit card was due to arrive. Reviewed on: 22nd March 2021
Ryanh135's avatar
Ryanh135

Query answered

5
Excellent customer service and query answered in a timely manner. Reviewed on: 22nd March 2021
Jen's avatar
Jen

Easy and Accurate

5
Understood my question and gave me the answer super quickly, with easy to choose options to confirm details. Love it! Reviewed on: 22nd March 2021
Jennifer Yexley's avatar
Jennifer Yexley

'

5
Very good service. Fast and easy Reviewed on: 22nd March 2021
Ireneusz Twardowski's avatar
Ireneusz Twardowski

Quick and to the point

5
Very good service. Very helpful Reviewed on: 22nd March 2021
Christina emmerson's avatar
Christina emmerson

Great service

5
I’ve banked over 45 yrs with NatWest and received excellent service Reviewed on: 22nd March 2021
Don's avatar
Don

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