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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

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NatWest Group - Cora Digital Assistant reviews (6061)

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4
Very helpful and clear to understand Reviewed on: 22nd March 2021

Would highly recommend Cora

5
Very easy to use, no hassle at all, solved my problem in no time. Reviewed on: 22nd March 2021

Quick and efficient

5
Cora provided a quick and useful response to my question about when my replacement credit card was due to arrive. Reviewed on: 22nd March 2021

Query answered

5
Excellent customer service and query answered in a timely manner. Reviewed on: 22nd March 2021

Easy and Accurate

5
Understood my question and gave me the answer super quickly, with easy to choose options to confirm details. Love it! Reviewed on: 22nd March 2021

'

5
Very good service. Fast and easy Reviewed on: 22nd March 2021

Quick and to the point

5
Very good service. Very helpful Reviewed on: 22nd March 2021

Great service

5
I’ve banked over 45 yrs with NatWest and received excellent service Reviewed on: 22nd March 2021

NatWest Bank is my favourite bank in the world

5
NatWest Bank is the best Bank in the world for me. I am astonished how excellent my bank is in delivering their customer promises. Last week I liaised with Roisin in setting up my online banking so here is my message to her! Dear Roisin, As a satisfied customer of NatWest I want you to know how much I appreciate the attention and advice you have provided during our telephone conversation. You have a star quality and it is for people like you that NatWest bank stands out tall. For me no one ever put a foot wrong at NatWest. It’s a flawless Bank. With your help and guidance I am now getting confident in navigating my online banking. You never judged me during our conversation despite all the barriers and my disability. You were kind and patient and you definitely put a smile on my face. I am touched Reviewed on: 22nd March 2021

Efficient and helpful

5
Cora was polite and resolved my issue very quickly. Reviewed on: 22nd March 2021

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