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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

NatWest Bank is my favourite bank in the world

5
NatWest Bank is the best Bank in the world for me. I am astonished how excellent my bank is in delivering their customer promises. Last week I liaised with Roisin in setting up my online banking so here is my message to her! Dear Roisin, As a satisfied customer of NatWest I want you to know how much I appreciate the attention and advice you have provided during our telephone conversation. You have a star quality and it is for people like you that NatWest bank stands out tall. For me no one ever put a foot wrong at NatWest. It’s a flawless Bank. With your help and guidance I am now getting confident in navigating my online banking. You never judged me during our conversation despite all the barriers and my disability. You were kind and patient and you definitely put a smile on my face. I am touched Reviewed on: 22nd March 2021
Zarah's avatar
Zarah

Efficient and helpful

5
Cora was polite and resolved my issue very quickly. Reviewed on: 22nd March 2021
Verity's avatar
Verity

Fast response

5
I found the digital assistant easy to use and had a response to my query immediately. Reviewed on: 22nd March 2021
Kate's avatar
Kate

Very quick and very efficient

5
Being a bit of a novice for using online banking the quick and very helpful information off Cora was invaluable. Thank you Reviewed on: 22nd March 2021
Alan Edward Jeremy 's avatar
Alan Edward Jeremy

Easy to use

5
Easy to use but still not as good as talking to a human Reviewed on: 22nd March 2021
peterclapson1@gmail.com's avatar
[email protected]

Loan support

5
Good and Quick help, clear answers Reviewed on: 22nd March 2021
Artur's avatar
Artur

Quick service

5
Very quick service & VERY helpful. Reviewed on: 22nd March 2021
Robert Alexander Grant's avatar
Robert Alexander Grant

Lovely lady and good advice all around.

4
Prefer to call but allover service is excellent and extremely helpful and very helpful and friendly. I'm not a Internet banking person thank you for understanding Reviewed on: 22nd March 2021
Kathe Hopcroft's avatar
Kathe Hopcroft

Top marks to Cora

5
I was amazed at how easy the whole experience was when re-activating an ISA account. Reviewed on: 22nd March 2021
Paul Blackham's avatar
Paul Blackham

Enquiry

5
Received all the information I required Reviewed on: 22nd March 2021
wriggerspete@hotmail.com's avatar
[email protected]

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