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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great Innovation

5
I just changed address using Cora and it was so smooth and efficient. I would not have been able to call or visit a branch for several days due to work, so to be able to actually complete the task using Cora there and then was great! Very impressed with that technology and will definitely be recommending it and using again! Reviewed on: 22nd March 2021
Emmardriver's avatar
Emmardriver

Clear instructions

4
Questions answered quickly and concisely. Reviewed on: 22nd March 2021
Frankie's avatar
Frankie

Easy explanations

5
Very explicit and understandable. Reviewed on: 22nd March 2021
John Sherwood's avatar
John Sherwood

Quick and to-the-point...

5
With multiple choice and to-the-point answers I found Cora a very easy and stress-less. Reviewed on: 22nd March 2021
Rob Barton's avatar
Rob Barton

Fast and efficient

4
Found out everything I needed to know very quickly. Reviewed on: 22nd March 2021
David Mee's avatar
David Mee

Simplicity. Very quick

5
I had forgotten my password and so I was told exactly what to do 10/10 Reviewed on: 22nd March 2021
Martin Enright 's avatar
Martin Enright

Great service

5
Quick and helpful answers to my questions Reviewed on: 22nd March 2021
John Holden's avatar
John Holden

International transfer

5
good answers, good referral to helpful website Reviewed on: 22nd March 2021
Mary Jane Stevenss's avatar
Mary Jane Stevenss

Automatic service

5
Quick query response by the use of automated assistant Reviewed on: 22nd March 2021
Stephen Monk's avatar
Stephen Monk

Brilliant service

5
Cora answered my question and told me what to do no problem at all thank you Reviewed on: 22nd March 2021
Sukhivemdar kaurjit's avatar
Sukhivemdar kaurjit

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