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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick service

5
Very quick service & VERY helpful. Reviewed on: 22nd March 2021

Lovely lady and good advice all around.

4
Prefer to call but allover service is excellent and extremely helpful and very helpful and friendly. I'm not a Internet banking person thank you for understanding Reviewed on: 22nd March 2021

Top marks to Cora

5
I was amazed at how easy the whole experience was when re-activating an ISA account. Reviewed on: 22nd March 2021

Enquiry

5
Received all the information I required Reviewed on: 22nd March 2021

Great Innovation

5
I just changed address using Cora and it was so smooth and efficient. I would not have been able to call or visit a branch for several days due to work, so to be able to actually complete the task using Cora there and then was great! Very impressed with that technology and will definitely be recommending it and using again! Reviewed on: 22nd March 2021

Clear instructions

4
Questions answered quickly and concisely. Reviewed on: 22nd March 2021

Easy explanations

5
Very explicit and understandable. Reviewed on: 22nd March 2021

Quick and to-the-point...

5
With multiple choice and to-the-point answers I found Cora a very easy and stress-less. Reviewed on: 22nd March 2021

Fast and efficient

4
Found out everything I needed to know very quickly. Reviewed on: 22nd March 2021

Simplicity. Very quick

5
I had forgotten my password and so I was told exactly what to do 10/10 Reviewed on: 22nd March 2021

Review NatWest Group - Cora: Digital assistant now

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