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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very straightforward,uncomplicated instruction

5
very quick and direct service. very helpful. Reviewed on: 22nd March 2021
Sharon Flint's avatar
Sharon Flint

Ease of Use

5
Really easy to gain information and change details using this service Reviewed on: 22nd March 2021
Maheen Syeda's avatar
Maheen Syeda

Pleasant, efficient, reliable

5
I’m rotten with technology but both with the direct banking, live connection and the ‘chat’ service I was guided through with the minimum of fuss and maximum of clarity. Much appreciated. Reviewed on: 22nd March 2021
Jeff Booton's avatar
Jeff Booton

very efficient and helpful

5
Gave various options to help me through a transaction Reviewed on: 22nd March 2021
Peter Finlay's avatar
Peter Finlay

NatWest Customer Service

5
Always great service with NatWest, whether using the automated assistant or speaking to someone in person, and they have the best banking app & security/protection Reviewed on: 22nd March 2021
Jo Wilson's avatar
Jo Wilson

scam report

5
a telephone scam was received by me purporting to be from Amazon and saying i had ordered a £400 IPhone and if that wasn't the case to press '1'...of course i didn't ..it was from a woman with an American accent..please warn others Reviewed on: 22nd March 2021
Reg's avatar
Reg

Fantastic service

5
Very lovely experience,with quick service so helpful any time Reviewed on: 22nd March 2021
Lenka 's avatar
Lenka

Is the best bank in uk

5
Always helpful 247 is the best bank in UK help customers all the time and find a solution where you are stuck Reviewed on: 22nd March 2021
ANNET 's avatar
ANNET

Very instrutive

4
Were there when i needed help and a very stressful time Reviewed on: 22nd March 2021
Mrs J A Whiteaker's avatar
Mrs J A Whiteaker

Great bank

5
Great bank always been helpful, the staff are great Reviewed on: 22nd March 2021
Marie Crookes's avatar
Marie Crookes

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