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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great service

5
Quick and helpful answers to my questions Reviewed on: 22nd March 2021

International transfer

5
good answers, good referral to helpful website Reviewed on: 22nd March 2021

Automatic service

5
Quick query response by the use of automated assistant Reviewed on: 22nd March 2021

Brilliant service

5
Cora answered my question and told me what to do no problem at all thank you Reviewed on: 22nd March 2021

very straightforward,uncomplicated instruction

5
very quick and direct service. very helpful. Reviewed on: 22nd March 2021

Ease of Use

5
Really easy to gain information and change details using this service Reviewed on: 22nd March 2021

Pleasant, efficient, reliable

5
I’m rotten with technology but both with the direct banking, live connection and the ‘chat’ service I was guided through with the minimum of fuss and maximum of clarity. Much appreciated. Reviewed on: 22nd March 2021

very efficient and helpful

5
Gave various options to help me through a transaction Reviewed on: 22nd March 2021

NatWest Customer Service

5
Always great service with NatWest, whether using the automated assistant or speaking to someone in person, and they have the best banking app & security/protection Reviewed on: 22nd March 2021

scam report

5
a telephone scam was received by me purporting to be from Amazon and saying i had ordered a £400 IPhone and if that wasn't the case to press '1'...of course i didn't ..it was from a woman with an American accent..please warn others Reviewed on: 22nd March 2021

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