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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Address change

5
Easy and quick to do. For address details. Reviewed on: 22nd March 2021

Wanted to know how much I could buy on my debit card in one transaction

5
It was an instant reply & I didn't have to waste any time. Reviewed on: 22nd March 2021

Excellent

5
Quick and easy to get to the bottom of my quiery Reviewed on: 22nd March 2021

Easy

5
Impressed by this. It's fast, direct, and convenient. Reviewed on: 22nd March 2021

Cora is helpful

4
Cora is easy to use and deals with issues quickly. Reviewed on: 22nd March 2021

Immediate quick and accurate response

5
Very quick response answered my question in seconds Reviewed on: 22nd March 2021

Efficient service

5
Needed to change business account address. Managed it with Cora without the need for long phone queues. Reviewed on: 22nd March 2021

Easy and efficient

4
Provided with clear and easy instructions. Very efficient and responsive. Reviewed on: 22nd March 2021

Change of address function

5
Fantastic speed and simplicity when changing my home address after moving house. I thought I would have to make a phone call or visit a branch but completed it onlie using the chat function within 2 mins Reviewed on: 22nd March 2021

Great service

5
Very quick and efficient service, all round. Reviewed on: 22nd March 2021

Review NatWest Group - Cora: Digital assistant now

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