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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Efficient service

5
Needed to change business account address. Managed it with Cora without the need for long phone queues. Reviewed on: 22nd March 2021

Easy and efficient

4
Provided with clear and easy instructions. Very efficient and responsive. Reviewed on: 22nd March 2021

Change of address function

5
Fantastic speed and simplicity when changing my home address after moving house. I thought I would have to make a phone call or visit a branch but completed it onlie using the chat function within 2 mins Reviewed on: 22nd March 2021

Great service

5
Very quick and efficient service, all round. Reviewed on: 22nd March 2021

read and reply

5
very quick and easy to use. Reviewed on: 22nd March 2021

Clear and simple

5
Wanted to reactivate an account, done in under a minute even for an old technophobe like me it was easy ! Reviewed on: 22nd March 2021

Transaction query

5
Cora gave me ease of mind on a transaction quick Reviewed on: 22nd March 2021

Great help

4
Great help in sorting out an issue with one of my accounts. Reviewed on: 22nd March 2021

Helpful

5
Quick and efficient so easy to use recommend Bat West anytime Reviewed on: 22nd March 2021

Online question Service

5
Very easy to find what I was looking for, and the Q & A took me to what I needed to go to, pretty quickly and solved the issue. Reviewed on: 22nd March 2021

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