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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

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5
very quick and easy to use. Reviewed on: 22nd March 2021
Martin O'Neill's avatar
Martin O'Neill

Clear and simple

5
Wanted to reactivate an account, done in under a minute even for an old technophobe like me it was easy ! Reviewed on: 22nd March 2021
rossam_1999@yahoo.co.uk's avatar
[email protected]

Transaction query

5
Cora gave me ease of mind on a transaction quick Reviewed on: 22nd March 2021
Paul's avatar
Paul

Great help

4
Great help in sorting out an issue with one of my accounts. Reviewed on: 22nd March 2021
Sean's avatar
Sean

Helpful

5
Quick and efficient so easy to use recommend Bat West anytime Reviewed on: 22nd March 2021
dee.heron53@outlook.com's avatar
[email protected]

Online question Service

5
Very easy to find what I was looking for, and the Q & A took me to what I needed to go to, pretty quickly and solved the issue. Reviewed on: 22nd March 2021
BJ's avatar
BJ

Amazing, efficient experience, making banking easy

5
Cora was able to help with my request within minutes. Reviewed on: 22nd March 2021
amydaavis02@hotmail.co.uk's avatar
[email protected]

Information on holiday refunds

5
I thought it would be very difficult to ask for help on non-payment of holiday refunds but my questions were answered very quickly. Reviewed on: 22nd March 2021
L. Knapp's avatar
L. Knapp

Amazingly useful innovation

5
I recently changed my address using the digital assistant. It took 2 minutes at the most, and was extremely fast and straightforward, and completely stress-free. Reviewed on: 22nd March 2021
Tom's avatar
Tom

Fantastic. An innovative service that evolved to deal with the Pandemic

5
Really quick and quite exciting! Reviewed on: 22nd March 2021
Nistha Dave's avatar
Nistha Dave

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