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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Amazing, efficient experience, making banking easy

5
Cora was able to help with my request within minutes. Reviewed on: 22nd March 2021

Information on holiday refunds

5
I thought it would be very difficult to ask for help on non-payment of holiday refunds but my questions were answered very quickly. Reviewed on: 22nd March 2021

Amazingly useful innovation

5
I recently changed my address using the digital assistant. It took 2 minutes at the most, and was extremely fast and straightforward, and completely stress-free. Reviewed on: 22nd March 2021

Fantastic. An innovative service that evolved to deal with the Pandemic

5
Really quick and quite exciting! Reviewed on: 22nd March 2021

Great online service

5
Online service easy to use and questions dealt with quickly and simply Reviewed on: 22nd March 2021

easy to use

5
Easy to access. Quick to access. Clear instructions and very easy to use. Reviewed on: 22nd March 2021

Straightforward and easy to use

5
Was able to close an account using Cora - something the previously would have involved a long conversation on the telephone. Reviewed on: 22nd March 2021

Easy app

5
Easy straight forward options quick answers. Reviewed on: 22nd March 2021

I am very satisfied

5
I'm extremely satisfied with the services and staff,I was with another high street bank before and they cost me a lot of money the charges were so high I was never out of the red , with the NATWEST I've never been in the red .THEYRE ALL BRILLIANT Reviewed on: 22nd March 2021

Change of details

5
Cora is so easy to use. I changed my address in under 3 minutes Reviewed on: 22nd March 2021

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