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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Amazing service

5
What an amazing bank, so quick to help and give peace of mind Reviewed on: 21st March 2021
Jackaleen evans's avatar
Jackaleen evans

Excellent service

5
Fast efficient service and questions all answered Reviewed on: 21st March 2021
Ayesha Arshad 's avatar
Ayesha Arshad

Brilliant very easy to talk to and the option are relevant

5
I had problems with my pin locking when using the carder and Cora solved the problem. Thanks very much Reviewed on: 21st March 2021
Mark Hewitt's avatar
Mark Hewitt

Winners

5
Always and through this pandemic I have always been able to get an answer to my queries with efficiency and a smile. Reviewed on: 21st March 2021
Ann 's avatar
Ann

online response

5
Easy to use and very quick and clear response Reviewed on: 21st March 2021
Jack Rivett's avatar
Jack Rivett

Service with ease

5
Used the system whenever I have made an enquiry and as a result have not had to webchat, phone or contact the bank in any other way since. Cora and the mobile banking app and I'm all set. Reviewed on: 21st March 2021
Shane 's avatar
Shane

Help with bank accounts

5
Very helpful and everything explained perfectly Reviewed on: 21st March 2021
Sandra Crossley 's avatar
Sandra Crossley

Easy interface

5
Had to order a replacement card and whole scenario was straightforward & easy : ) Reviewed on: 21st March 2021
Richard's avatar
Richard

International

5
Easy and simply explained and to use Reviewed on: 21st March 2021
spbreslan@googlemail.com's avatar
[email protected]

Banking App and Service

5
I have been associated with Natwest for long who have a unbeatable app and great customer service Reviewed on: 21st March 2021
Raj's avatar
Raj

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