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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Better

5
Tryin g to get this right. With my e: Mail. Com Reviewed on: 21st March 2021

Really easy to use online banking

5
I’ve enjoyed my online banking experience with natwest, i like that i can use my current account, my savings account and isa is so accessible. Reviewed on: 21st March 2021

help full

5
easy to use & understand i got what i wanted done fast with no problems Reviewed on: 21st March 2021

Helpful

5
Helpful and quick and easy to use Reviewed on: 21st March 2021

Amazing service

5
What an amazing bank, so quick to help and give peace of mind Reviewed on: 21st March 2021

Excellent service

5
Fast efficient service and questions all answered Reviewed on: 21st March 2021

Brilliant very easy to talk to and the option are relevant

5
I had problems with my pin locking when using the carder and Cora solved the problem. Thanks very much Reviewed on: 21st March 2021

Winners

5
Always and through this pandemic I have always been able to get an answer to my queries with efficiency and a smile. Reviewed on: 21st March 2021

online response

5
Easy to use and very quick and clear response Reviewed on: 21st March 2021

Service with ease

5
Used the system whenever I have made an enquiry and as a result have not had to webchat, phone or contact the bank in any other way since. Cora and the mobile banking app and I'm all set. Reviewed on: 21st March 2021

Review NatWest Group - Cora: Digital assistant now

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