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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Help with bank accounts

5
Very helpful and everything explained perfectly Reviewed on: 21st March 2021

Easy interface

5
Had to order a replacement card and whole scenario was straightforward & easy : ) Reviewed on: 21st March 2021

International

5
Easy and simply explained and to use Reviewed on: 21st March 2021

Banking App and Service

5
I have been associated with Natwest for long who have a unbeatable app and great customer service Reviewed on: 21st March 2021

dealing with a death

5
Cora was very helpful and gave simple instructions which were easy to follow. Reviewed on: 21st March 2021

Help when you need it

5
If we ever have a problem it has always been solved quickly and efficiently in a very friendly way Reviewed on: 21st March 2021

Perfect for me!

5
Just wanted to know if I could pay cheques in via app and I got my answer instantly with offers of further help that I may have needed such as details of local branch etc. Perfect! Reviewed on: 21st March 2021

Very helpful

5
Answered all the questions I asked and needed to know Reviewed on: 21st March 2021

Coral is very helpful and easily understood

5
I needed some extra information and was pleased to get the help from Core Reviewed on: 21st March 2021

Simple, easy to use

5
Customer friendly, easy to use and really helpful Reviewed on: 21st March 2021

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