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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

dealing with a death

5
Cora was very helpful and gave simple instructions which were easy to follow. Reviewed on: 21st March 2021
Margaret's avatar
Margaret

Help when you need it

5
If we ever have a problem it has always been solved quickly and efficiently in a very friendly way Reviewed on: 21st March 2021
Sheila Pocklington's avatar
Sheila Pocklington

Perfect for me!

5
Just wanted to know if I could pay cheques in via app and I got my answer instantly with offers of further help that I may have needed such as details of local branch etc. Perfect! Reviewed on: 21st March 2021
C. Taylor's avatar
C. Taylor

Very helpful

5
Answered all the questions I asked and needed to know Reviewed on: 21st March 2021
Anne's avatar
Anne

Coral is very helpful and easily understood

5
I needed some extra information and was pleased to get the help from Core Reviewed on: 21st March 2021
Dorothy Theresa Wormall's avatar
Dorothy Theresa Wormall

Simple, easy to use

5
Customer friendly, easy to use and really helpful Reviewed on: 21st March 2021
Jordan Welford's avatar
Jordan Welford

Cora

5
Good response to question and eventually got the answer I was looking for. Very good response and saves a lot of time waiting for someone on the phone. Second time I’ve used the service and if the automated service of Cora can’t resolve the issue it transfers you to a customer service person. Reviewed on: 21st March 2021
M's avatar
M

Good service

5
I can not fault the service I have had from NatWest in all the years I have been with them. Reviewed on: 21st March 2021
Bernard's avatar
Bernard

she made things simple

5
I have banked with Natwest for around 40 years. Iv'e never had a problem, they are always improving the service Reviewed on: 21st March 2021
Raymond Mullins's avatar
Raymond Mullins

Easy Address Change

5
Changed to my new address in a couple of minutes with the help of Cora. Reviewed on: 21st March 2021
Lee's avatar
Lee

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