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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

excellent straightforward help

5
Cora asked simple, easy to follow questions and dealt with my query meaning it saved me a laborious visit to the local branch. fabulous help, first class service, thank you Reviewed on: 21st March 2021
Helen Spilsted's avatar
Helen Spilsted

24 hr usage with easy ways to achieve what one needs. Thanks.

5
The details of my private information needed updating, Cora came back immediately with the correct reply and so answered my request in seconds. Reviewed on: 21st March 2021
Alan Ashton's avatar
Alan Ashton

How to get help

5
Needed help ordering a cheque book, advice made job quicker to find on Web site instead of app Reviewed on: 21st March 2021
Martin Hammans's avatar
Martin Hammans

Easy to follow and understsnding

5
Not experienced this type of questioner before Reviewed on: 21st March 2021
Kathleen mccready's avatar
Kathleen mccready

Changing address

5
Changing address on my accounts was very easy and the instructions easy to follow Reviewed on: 21st March 2021
Paul Hollamby's avatar
Paul Hollamby

Solved all my problems efficiently

5
Whenever I’ve got an issue with my online banking or banking in general Cora solved all my problems straight away and made things very easy for me Reviewed on: 21st March 2021
lilycollict2003@gmail.com's avatar
[email protected]

Great service

5
Quick and easy... no waiting anymore! Reviewed on: 21st March 2021
Isis Rocha Fornari's avatar
Isis Rocha Fornari

Quick and easy

5
I needed help and I received it quickly Reviewed on: 21st March 2021
Christine's avatar
Christine

Efficient virtual assistant

5
The virtual assistant was fast and efficient, getting what i needed done in less than a minute. Straightforward and to the point. Reviewed on: 21st March 2021
Adrian's avatar
Adrian

Great Service

5
I have been a customer of the RBS since it was two Banks, and I was with Williams and Glyn's. I would not Bank with anyone else. Reviewed on: 21st March 2021
Dorothy Denis Drinkwater's avatar
Dorothy Denis Drinkwater

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