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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Cora

5
Good response to question and eventually got the answer I was looking for. Very good response and saves a lot of time waiting for someone on the phone. Second time I’ve used the service and if the automated service of Cora can’t resolve the issue it transfers you to a customer service person. Reviewed on: 21st March 2021
M's avatar
M

Good service

5
I can not fault the service I have had from NatWest in all the years I have been with them. Reviewed on: 21st March 2021
Bernard's avatar
Bernard

she made things simple

5
I have banked with Natwest for around 40 years. Iv'e never had a problem, they are always improving the service Reviewed on: 21st March 2021
Raymond Mullins's avatar
Raymond Mullins

Easy Address Change

5
Changed to my new address in a couple of minutes with the help of Cora. Reviewed on: 21st March 2021
Lee's avatar
Lee

excellent straightforward help

5
Cora asked simple, easy to follow questions and dealt with my query meaning it saved me a laborious visit to the local branch. fabulous help, first class service, thank you Reviewed on: 21st March 2021
Helen Spilsted's avatar
Helen Spilsted

24 hr usage with easy ways to achieve what one needs. Thanks.

5
The details of my private information needed updating, Cora came back immediately with the correct reply and so answered my request in seconds. Reviewed on: 21st March 2021
Alan Ashton's avatar
Alan Ashton

How to get help

5
Needed help ordering a cheque book, advice made job quicker to find on Web site instead of app Reviewed on: 21st March 2021
Martin Hammans's avatar
Martin Hammans

Easy to follow and understsnding

5
Not experienced this type of questioner before Reviewed on: 21st March 2021
Kathleen mccready's avatar
Kathleen mccready

Changing address

5
Changing address on my accounts was very easy and the instructions easy to follow Reviewed on: 21st March 2021
Paul Hollamby's avatar
Paul Hollamby

Solved all my problems efficiently

5
Whenever I’ve got an issue with my online banking or banking in general Cora solved all my problems straight away and made things very easy for me Reviewed on: 21st March 2021
lilycollict2003@gmail.com's avatar
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