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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

quick and efficient

5
reactivated my isa in less that 2 minutes doesnt get better than that Reviewed on: 21st March 2021
cheryl's avatar
cheryl

Cora

5
Cora's got it covered! No problem. Reviewed on: 21st March 2021
will hanes's avatar
will hanes

Due to expire debit card

5
Answered question straight away... Reviewed on: 21st March 2021
NM's avatar
NM

Super quick responses

5
Almost as if I was talking to a real person. Top notch service! Reviewed on: 20th March 2021
Aaron Midda's avatar
Aaron Midda

Yep

4
My experience was very clear clear and easy Reviewed on: 20th March 2021
Colin Hartman's avatar
Colin Hartman

Easy banking

5
Both app and on line banking are so easy to use. Cora is really good and answered my question straight away. Like that I can use any time. X Reviewed on: 20th March 2021
Viki's avatar
Viki

Many thanks for your help and support please

5
Very good experience thanks again for your help and support Reviewed on: 20th March 2021
Rumy Razi's avatar
Rumy Razi

Digital support to match digital lifestyle

5
C is for Courteous O is for Outstanding R is for Remembering A is for Aware CORA Reviewed on: 20th March 2021
Nick's avatar
Nick

Very good service for many years

4
Been with NatWest as stated above for many years and been very happy with all the services provided. Reviewed on: 20th March 2021
Ralph Homan's avatar
Ralph Homan

Always get immediate help

5
I had a problem I could not resolve quick chat with Cora was all it needed . Thank you as always Reviewed on: 20th March 2021
A M WHITE's avatar
A M WHITE

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