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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great service

5
Quick and easy... no waiting anymore! Reviewed on: 21st March 2021

Quick and easy

5
I needed help and I received it quickly Reviewed on: 21st March 2021

Efficient virtual assistant

5
The virtual assistant was fast and efficient, getting what i needed done in less than a minute. Straightforward and to the point. Reviewed on: 21st March 2021

Great Service

5
I have been a customer of the RBS since it was two Banks, and I was with Williams and Glyn's. I would not Bank with anyone else. Reviewed on: 21st March 2021

quick and efficient

5
reactivated my isa in less that 2 minutes doesnt get better than that Reviewed on: 21st March 2021

Cora

5
Cora's got it covered! No problem. Reviewed on: 21st March 2021

Due to expire debit card

5
Answered question straight away... Reviewed on: 21st March 2021

Super quick responses

5
Almost as if I was talking to a real person. Top notch service! Reviewed on: 20th March 2021

Yep

4
My experience was very clear clear and easy Reviewed on: 20th March 2021

Easy banking

5
Both app and on line banking are so easy to use. Cora is really good and answered my question straight away. Like that I can use any time. X Reviewed on: 20th March 2021

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