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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Many thanks for your help and support please

5
Very good experience thanks again for your help and support Reviewed on: 20th March 2021

Digital support to match digital lifestyle

5
C is for Courteous O is for Outstanding R is for Remembering A is for Aware CORA Reviewed on: 20th March 2021

Very good service for many years

4
Been with NatWest as stated above for many years and been very happy with all the services provided. Reviewed on: 20th March 2021

Always get immediate help

5
I had a problem I could not resolve quick chat with Cora was all it needed . Thank you as always Reviewed on: 20th March 2021

Easy, quick changes instead of long phone calls

5
This made it much easier to update my details, when usually I would have to phone up and wait in a queue to speak to someone. It was a simple process. Reviewed on: 20th March 2021

Digital assistance

5
So efficient and effective.Seemless process Reviewed on: 20th March 2021

Pleasure to deal with

5
Very helpful and quick response Reviewed on: 20th March 2021

Customer feedback

5
Very helpful and super affisent and digital assistant answered all my questions quickly Reviewed on: 20th March 2021

KISS

5
Keep It Simple is the way to go, really easy to navigate and complete actions in minutes. Thank you Reviewed on: 20th March 2021

Very quick, efficient service and clear instructions on what I needed to do. Very fast resolution to mu problem

5
Very satisfied with service and outcome Reviewed on: 20th March 2021

Review NatWest Group - Cora: Digital assistant now

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