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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy, quick changes instead of long phone calls

5
This made it much easier to update my details, when usually I would have to phone up and wait in a queue to speak to someone. It was a simple process. Reviewed on: 20th March 2021
Sabrina Lianne Harris's avatar
Sabrina Lianne Harris

Digital assistance

5
So efficient and effective.Seemless process Reviewed on: 20th March 2021
Sandhia's avatar
Sandhia

Pleasure to deal with

5
Very helpful and quick response Reviewed on: 20th March 2021
David's avatar
David

Customer feedback

5
Very helpful and super affisent and digital assistant answered all my questions quickly Reviewed on: 20th March 2021
Craft cards's avatar
Craft cards

KISS

5
Keep It Simple is the way to go, really easy to navigate and complete actions in minutes. Thank you Reviewed on: 20th March 2021
Rekha Summan's avatar
Rekha Summan

Very quick, efficient service and clear instructions on what I needed to do. Very fast resolution to mu problem

5
Very satisfied with service and outcome Reviewed on: 20th March 2021
Jackie Lord's avatar
Jackie Lord

Changing address

5
Easy to follow with clear instructions Reviewed on: 20th March 2021
Bob Harvey's avatar
Bob Harvey

Great, fuss free way to interact with the bank

5
Easy Q&A style made it easy to change my address. Other banks take note! Reviewed on: 20th March 2021
H Smith's avatar
H Smith

Very fast and efficient service

5
Ordered a replacement debit card in seconds Reviewed on: 20th March 2021
Kevan Veitch's avatar
Kevan Veitch

It needs to be a bit better

2
I perfect to speak to someone rether then digital assistant Reviewed on: 20th March 2021
Lee Young 's avatar
Lee Young

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