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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Changing address

5
Easy to follow with clear instructions Reviewed on: 20th March 2021

Great, fuss free way to interact with the bank

5
Easy Q&A style made it easy to change my address. Other banks take note! Reviewed on: 20th March 2021

Very fast and efficient service

5
Ordered a replacement debit card in seconds Reviewed on: 20th March 2021

It needs to be a bit better

2
I perfect to speak to someone rether then digital assistant Reviewed on: 20th March 2021

user friendly

5
quite easy to use and cna do most stuff on Cora, even address change etc. for business accounts. Reviewed on: 20th March 2021

Easy to deal with and get sense out of

5
Went on-line to answer a simple query and it was answered quickly efficiently and made me feel welcomed Reviewed on: 20th March 2021

Made the transaction simple without the usual complications

5
It was hassle free, which is important to an older client Reviewed on: 20th March 2021

Great Bank

5
Best thing I ever did was to come over to NatWest. I remain very satisfied by their service and features. Reviewed on: 20th March 2021

Piece of cake

5
Brilliant assistant. Perfect answers to questions that have been well thought-out. Reviewed on: 20th March 2021

five star thank you

5
it was a great help thanks what else but a great service have been with nat west for most of my adult life you have always been there for help and advice through bad times and good thanks again. Reviewed on: 20th March 2021

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