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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

user friendly

5
quite easy to use and cna do most stuff on Cora, even address change etc. for business accounts. Reviewed on: 20th March 2021
Guven Gurkan's avatar
Guven Gurkan

Easy to deal with and get sense out of

5
Went on-line to answer a simple query and it was answered quickly efficiently and made me feel welcomed Reviewed on: 20th March 2021
Charles Hill's avatar
Charles Hill

Made the transaction simple without the usual complications

5
It was hassle free, which is important to an older client Reviewed on: 20th March 2021
Linda Baldwin's avatar
Linda Baldwin

Great Bank

5
Best thing I ever did was to come over to NatWest. I remain very satisfied by their service and features. Reviewed on: 20th March 2021
Sandra Fraser's avatar
Sandra Fraser

Piece of cake

5
Brilliant assistant. Perfect answers to questions that have been well thought-out. Reviewed on: 20th March 2021
Samantha Ellis's avatar
Samantha Ellis

five star thank you

5
it was a great help thanks what else but a great service have been with nat west for most of my adult life you have always been there for help and advice through bad times and good thanks again. Reviewed on: 20th March 2021
Richard Fox's avatar
Richard Fox

Change of address

5
It was a relatively brief experience and Cora efficiently executed what was demanded from her. Reviewed on: 20th March 2021
Andrijana Misic's avatar
Andrijana Misic

Mrs Barnett

5
Cora was very helpful as always. Reviewed on: 20th March 2021
Charlotte Barnett's avatar
Charlotte Barnett

Easy to use

5
I prefer to be able to read my answers as earlier to digest Reviewed on: 20th March 2021
Jaynw's avatar
Jaynw

Excellent customer service

5
I contacted Cora for help in reactivating my Cash Isa account. Amazing service. Cora gathered all my details and sorted everything out in minutes. Very helpful indeed. Reviewed on: 20th March 2021
Janet Cleveley's avatar
Janet Cleveley

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