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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Fast & friendly

5
Cora was fast & friendly solved my issue Reviewed on: 20th March 2021
donnamalone25@gmail.com's avatar
[email protected]

Highly recommend Cora

5
Extremely helpful digital assistant with clear step-by-step instructions that made the process seamless Reviewed on: 20th March 2021
Helen's avatar
Helen

Changed address with Cora

5
Cora digital assistant made it very easy to change my address, which I need to replace a lost debit card, without having to go into a branch, Very quick and easy to use! Reviewed on: 20th March 2021
Ewan Black's avatar
Ewan Black

Quick and efficient

5
Really quick, efficient and straightforward Reviewed on: 20th March 2021
Rob Pym's avatar
Rob Pym

dineth lakshan

5
good service all time and very quickly service s so i’m proud of the part of the client i want to wish all team managers and officials head quarters doing great job thank you Reviewed on: 20th March 2021
dineth lakshan's avatar
dineth lakshan

Easy to use digital banking

5
Using Cora and the link that was sent I thought was really easy to use and if you don't get the information you want then "she" will transfer you to an agent, so all good stuff. Reviewed on: 20th March 2021
Jane's avatar
Jane

Quick and easy to use. I'm always directed where I need to be

5
Whether a card is lost or you forget yr log in details Cora is there to help. Brilliant Reviewed on: 20th March 2021
Janie's avatar
Janie

money in the pocket

5
the app is carried with me 24 hours a day and is likely a married couple. Reviewed on: 20th March 2021
a married couple's avatar
a married couple

Great service

5
I was given all the relevant information I needed with no jargon. Great service will definitely use this service again. Reviewed on: 20th March 2021
John cantrill's avatar
John cantrill

Using CORA was a brilliant experience.

5
I had some difficulty with my online banking registration and consulting Cora and getting the right support was very helpful. Reviewed on: 20th March 2021
Tekle Eyob's avatar
Tekle Eyob

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