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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Change of address

5
It was a relatively brief experience and Cora efficiently executed what was demanded from her. Reviewed on: 20th March 2021

Mrs Barnett

5
Cora was very helpful as always. Reviewed on: 20th March 2021

Easy to use

5
I prefer to be able to read my answers as earlier to digest Reviewed on: 20th March 2021

Excellent customer service

5
I contacted Cora for help in reactivating my Cash Isa account. Amazing service. Cora gathered all my details and sorted everything out in minutes. Very helpful indeed. Reviewed on: 20th March 2021

Fast & friendly

5
Cora was fast & friendly solved my issue Reviewed on: 20th March 2021

Highly recommend Cora

5
Extremely helpful digital assistant with clear step-by-step instructions that made the process seamless Reviewed on: 20th March 2021

Changed address with Cora

5
Cora digital assistant made it very easy to change my address, which I need to replace a lost debit card, without having to go into a branch, Very quick and easy to use! Reviewed on: 20th March 2021

Quick and efficient

5
Really quick, efficient and straightforward Reviewed on: 20th March 2021

dineth lakshan

5
good service all time and very quickly service s so i’m proud of the part of the client i want to wish all team managers and officials head quarters doing great job thank you Reviewed on: 20th March 2021

Easy to use digital banking

5
Using Cora and the link that was sent I thought was really easy to use and if you don't get the information you want then "she" will transfer you to an agent, so all good stuff. Reviewed on: 20th March 2021

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