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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Helpful.understanding.informative

5
I have been with this bank for years. Always informed on whats going on & always willingness to help when needed Reviewed on: 20th March 2021

Plain and simple

5
I did not know how it was so easy to get my problems sorted quickly online. Reviewed on: 20th March 2021

Yay NatWest

5
Good bank and easy to use and very helpful Reviewed on: 20th March 2021

Cora is useless

1
I have never found Cora at all helpful. In fact she is extremely annoying Reviewed on: 20th March 2021

Good bank

5
Always good helpful and friendly service Reviewed on: 20th March 2021

simple and straightforward process.

5
i was correctly signposted to the digital assistant and without having to press loads of different options, my request was easy to make and will be actioned the next day. The less buttons I have to press the happier I am :) Reviewed on: 20th March 2021

Great service - quick and easy

5
I needed to change my address as moving house. Cora made the process so simple, quick and easy - everything you want to take away the hassle of moving house. Reviewed on: 20th March 2021

Quick, efficient and easy to deal with.

5
Quick, efficient and easy to deal with. Beats hanging on hold all day when we are all busy anyway Reviewed on: 20th March 2021

Simple, straightforward banking.

5
NatWest make it as easy as possible to self-serve. They've clearly invested heavily and wisely in their technology to ensure a great, but also secure, solution. Reviewed on: 20th March 2021

Straight talking no faff

5
No messing and so simple even I can use it Reviewed on: 20th March 2021

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