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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy to use. I'm always directed where I need to be

5
Whether a card is lost or you forget yr log in details Cora is there to help. Brilliant Reviewed on: 20th March 2021
Janie's avatar
Janie

money in the pocket

5
the app is carried with me 24 hours a day and is likely a married couple. Reviewed on: 20th March 2021
a married couple's avatar
a married couple

Great service

5
I was given all the relevant information I needed with no jargon. Great service will definitely use this service again. Reviewed on: 20th March 2021
John cantrill's avatar
John cantrill

Using CORA was a brilliant experience.

5
I had some difficulty with my online banking registration and consulting Cora and getting the right support was very helpful. Reviewed on: 20th March 2021
Tekle Eyob's avatar
Tekle Eyob

Great service,

5
Dont want to go around the houses when banking, Nat West on line support makes things simple and easy, leaving me to get on with the more important things in my schedule Reviewed on: 20th March 2021
Pat West's avatar
Pat West

very helpful and easy to use

5
easy to use and helpful. Especially useful out of hours and avoiding wait for telephone to be answered. Reviewed on: 20th March 2021
I McKee's avatar
I McKee

Helpful.understanding.informative

5
I have been with this bank for years. Always informed on whats going on & always willingness to help when needed Reviewed on: 20th March 2021
Paula janneh's avatar
Paula janneh

Plain and simple

5
I did not know how it was so easy to get my problems sorted quickly online. Reviewed on: 20th March 2021
Kirtley Robbins 's avatar
Kirtley Robbins

Yay NatWest

5
Good bank and easy to use and very helpful Reviewed on: 20th March 2021
Elliot Rowen's avatar
Elliot Rowen

Cora is useless

1
I have never found Cora at all helpful. In fact she is extremely annoying Reviewed on: 20th March 2021
Anthony Dalton MBE's avatar
Anthony Dalton MBE

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