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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Great service,

5
Dont want to go around the houses when banking, Nat West on line support makes things simple and easy, leaving me to get on with the more important things in my schedule Reviewed on: 20th March 2021
Pat West's avatar
Pat West

very helpful and easy to use

5
easy to use and helpful. Especially useful out of hours and avoiding wait for telephone to be answered. Reviewed on: 20th March 2021
I McKee's avatar
I McKee

Helpful.understanding.informative

5
I have been with this bank for years. Always informed on whats going on & always willingness to help when needed Reviewed on: 20th March 2021
Paula janneh's avatar
Paula janneh

Plain and simple

5
I did not know how it was so easy to get my problems sorted quickly online. Reviewed on: 20th March 2021
Kirtley Robbins 's avatar
Kirtley Robbins

Yay NatWest

5
Good bank and easy to use and very helpful Reviewed on: 20th March 2021
Elliot Rowen's avatar
Elliot Rowen

Cora is useless

1
I have never found Cora at all helpful. In fact she is extremely annoying Reviewed on: 20th March 2021
Anthony Dalton MBE's avatar
Anthony Dalton MBE

Good bank

5
Always good helpful and friendly service Reviewed on: 20th March 2021
stevegrimes1960@hotmail.com's avatar
[email protected]

simple and straightforward process.

5
i was correctly signposted to the digital assistant and without having to press loads of different options, my request was easy to make and will be actioned the next day. The less buttons I have to press the happier I am :) Reviewed on: 20th March 2021
Webdale P's avatar
Webdale P

Great service - quick and easy

5
I needed to change my address as moving house. Cora made the process so simple, quick and easy - everything you want to take away the hassle of moving house. Reviewed on: 20th March 2021
Georgina Wood's avatar
Georgina Wood

Quick, efficient and easy to deal with.

5
Quick, efficient and easy to deal with. Beats hanging on hold all day when we are all busy anyway Reviewed on: 20th March 2021
Vin Warne's avatar
Vin Warne

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