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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful

5
Straight to the solution. Easy to follow. Great service. Reviewed on: 19th March 2021

Poor communications.

1
Can't bank cheques on app.have a nice day. Reviewed on: 19th March 2021

Peace of mind

5
I was worried why my card was declined when I’ve got a massive balance Reviewed on: 19th March 2021

Great service

5
My Query was resolved in seconds Reviewed on: 19th March 2021

Thanks, Cora

4
Cora was quick, efficient, and actually helped. My question was answered clearly and concisely, with the opportunity to start over if she didn't understand the first time. Reviewed on: 19th March 2021

Mr. Nawrot

2
My card keeps getting blocked so I have to transfer money to another bank to pay for things. Reviewed on: 19th March 2021

excellent

5
Even i could do I could follow the instructions Reviewed on: 19th March 2021

customer friendly, always put people first

5
Always striving to be customers first priority, and security and ease of use and flexible and helping with anything that requires to be done Reviewed on: 19th March 2021

Easy and fast

5
I saved a lot of time to change my address. Reviewed on: 19th March 2021

Pin request

5
Fast and efficient response. Easy to follow and quick replies. Reviewed on: 19th March 2021

Review NatWest Group - Cora: Digital assistant now

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