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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Thanks, Cora

4
Cora was quick, efficient, and actually helped. My question was answered clearly and concisely, with the opportunity to start over if she didn't understand the first time. Reviewed on: 19th March 2021
Olivia's avatar
Olivia

Mr. Nawrot

2
My card keeps getting blocked so I have to transfer money to another bank to pay for things. Reviewed on: 19th March 2021
K Nawrot's avatar
K Nawrot

excellent

5
Even i could do I could follow the instructions Reviewed on: 19th March 2021
Malcolm Thorne's avatar
Malcolm Thorne

customer friendly, always put people first

5
Always striving to be customers first priority, and security and ease of use and flexible and helping with anything that requires to be done Reviewed on: 19th March 2021
Heather MacBryde's avatar
Heather MacBryde

Easy and fast

5
I saved a lot of time to change my address. Reviewed on: 19th March 2021
Ge Sousa's avatar
Ge Sousa

Pin request

5
Fast and efficient response. Easy to follow and quick replies. Reviewed on: 19th March 2021
Terrym1946 's avatar
Terrym1946

Change Address

5
Very quick and easy, good to do it online Reviewed on: 19th March 2021
Karen Walklett Greenhalgh's avatar
Karen Walklett Greenhalgh

Online assistant is great

5
So quick and easy to use - much better than having to phone up and go through numerous options Reviewed on: 19th March 2021
Alix Stewart's avatar
Alix Stewart

Options made easy

5
Direct and to the point. Just what I was hoping for. Thank you. Reviewed on: 19th March 2021
leonie.lomax8@icloud.com's avatar
[email protected]

Quick result

5
Reactivate isa account, cora was quick , efficient and resolved Reviewed on: 19th March 2021
Jane Fletcher 's avatar
Jane Fletcher

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