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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

appericiation

5
i got my problem solved in very few minute and its very clear to understand Reviewed on: 19th March 2021

Humans are finished

3
Get rid of any human contact less wages more for shareholders.yippee Reviewed on: 19th March 2021

Excellent information

5
Straight forward information and easy to understand Reviewed on: 19th March 2021

Top top top bank

5
Been using NatWest Bank for couple of years now and I and have nothing to complain but to appreciate. Thank you NatWest for the service. Reviewed on: 19th March 2021

Lost PIN

5
Great step by step instructions to do from the app Reviewed on: 19th March 2021

Uncomplicated

5
Clear instructions and easy to follow . Questions relevant to the inquiry Reviewed on: 19th March 2021

Simple online digital assistant

5
Quick and easy to use assistant, in plain easy to understand phrases gets the questions answered and jobs done. Reviewed on: 19th March 2021

Very helpful.

5
It just took five minutes to put my mind at ease. Reviewed on: 19th March 2021

Great instant help

5
Able to help with simple queries very quickly Reviewed on: 19th March 2021

Brilliant, fast and efficient.

5
No long waiting in queues on the phone. All queries sorted within a minute or two, fantastic! Reviewed on: 19th March 2021

Review NatWest Group - Cora: Digital assistant now

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