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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Lost PIN

5
Great step by step instructions to do from the app Reviewed on: 19th March 2021

Uncomplicated

5
Clear instructions and easy to follow . Questions relevant to the inquiry Reviewed on: 19th March 2021

Simple online digital assistant

5
Quick and easy to use assistant, in plain easy to understand phrases gets the questions answered and jobs done. Reviewed on: 19th March 2021

Very helpful.

5
It just took five minutes to put my mind at ease. Reviewed on: 19th March 2021

Great instant help

5
Able to help with simple queries very quickly Reviewed on: 19th March 2021

Brilliant, fast and efficient.

5
No long waiting in queues on the phone. All queries sorted within a minute or two, fantastic! Reviewed on: 19th March 2021

Helpful

5
Straight to the solution. Easy to follow. Great service. Reviewed on: 19th March 2021

Poor communications.

1
Can't bank cheques on app.have a nice day. Reviewed on: 19th March 2021

Peace of mind

5
I was worried why my card was declined when I’ve got a massive balance Reviewed on: 19th March 2021

Great service

5
My Query was resolved in seconds Reviewed on: 19th March 2021

Review NatWest Group - Cora: Digital assistant now

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