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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent!!

5
Very fast response and fast solution, brilliant!! Reviewed on: 19th March 2021
Felicia Apuzzo's avatar
Felicia Apuzzo

Absolutely fantastic

5
It was my first time - and I shall definitely use you again Reviewed on: 19th March 2021
Miss Joanna Preece's avatar
Miss Joanna Preece

Quick and easy to use, good customer service.

4
The service with Cora is is good way to gain answers to questions quickly rather than being held in a never ending queue on the telephone. Although there are sometimes when speaking to an actual person is better and more appropriate. Along with using Cora, if a person doesn't get the answer they want with Cora or if they don't understand the answer they get from Cora, there should be an option where a customer can talk to an actual human being and be put straight through to a member of staff. Reviewed on: 19th March 2021
Sharon's avatar
Sharon

Prompt efficient instructions and wonderful anticipation of the help dim-wits like me need

5
I needed to obtain proof of my previous address which I obtained with Cora's help from my Bank statement. She was very patient and tactful. Then she even helped me to update my address to the new one. Wonderful service Reviewed on: 19th March 2021
Heather Loach's avatar
Heather Loach

Excellent online guidance and response

5
A simple and easy to use service Reviewed on: 19th March 2021
Michael Murphy's avatar
Michael Murphy

Fast chat service

4
helpful with quick and simple queries Reviewed on: 19th March 2021
C Graham's avatar
C Graham

appericiation

5
i got my problem solved in very few minute and its very clear to understand Reviewed on: 19th March 2021
purna's avatar
purna

Humans are finished

3
Get rid of any human contact less wages more for shareholders.yippee Reviewed on: 19th March 2021
Antony robot's avatar
Antony robot

Excellent information

5
Straight forward information and easy to understand Reviewed on: 19th March 2021
Maureen McCabe 's avatar
Maureen McCabe

Top top top bank

5
Been using NatWest Bank for couple of years now and I and have nothing to complain but to appreciate. Thank you NatWest for the service. Reviewed on: 19th March 2021
Tito Jesus's avatar
Tito Jesus

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