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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
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Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to use, clear instructions

5
Using Cora to reactivate my isa was easy. The steps were simple and easy to follow Reviewed on: 19th March 2021
Mhorag 's avatar
Mhorag

Straightforward to use

5
This was the first time I'd used this and I couldn't be more impressed. It is so much easier than having to be on hold on the phone. I recently spent almost 2 hours on an online chat with a service company, trying to cancel and it was excruciating. It is so good to find such an easy way as Cora to carry out a transaction. Reviewed on: 19th March 2021
Anne Horsburgh's avatar
Anne Horsburgh

Great virtual assistant!

5
It was really easy to change my address using the Cora assistant. I love that there were options to select as possible answers rather than having to type everything. Reviewed on: 19th March 2021
Emma's avatar
Emma

Brilliant service

5
Dealt with my query in very easy steps Reviewed on: 19th March 2021
Paul Scott's avatar
Paul Scott

Excellent!!

5
Very fast response and fast solution, brilliant!! Reviewed on: 19th March 2021
Felicia Apuzzo's avatar
Felicia Apuzzo

Absolutely fantastic

5
It was my first time - and I shall definitely use you again Reviewed on: 19th March 2021
Miss Joanna Preece's avatar
Miss Joanna Preece

Quick and easy to use, good customer service.

4
The service with Cora is is good way to gain answers to questions quickly rather than being held in a never ending queue on the telephone. Although there are sometimes when speaking to an actual person is better and more appropriate. Along with using Cora, if a person doesn't get the answer they want with Cora or if they don't understand the answer they get from Cora, there should be an option where a customer can talk to an actual human being and be put straight through to a member of staff. Reviewed on: 19th March 2021
Sharon's avatar
Sharon

Prompt efficient instructions and wonderful anticipation of the help dim-wits like me need

5
I needed to obtain proof of my previous address which I obtained with Cora's help from my Bank statement. She was very patient and tactful. Then she even helped me to update my address to the new one. Wonderful service Reviewed on: 19th March 2021
Heather Loach's avatar
Heather Loach

Excellent online guidance and response

5
A simple and easy to use service Reviewed on: 19th March 2021
Michael Murphy's avatar
Michael Murphy

Fast chat service

4
helpful with quick and simple queries Reviewed on: 19th March 2021
C Graham's avatar
C Graham

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