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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Quick and easy to use, good customer service.

4
The service with Cora is is good way to gain answers to questions quickly rather than being held in a never ending queue on the telephone. Although there are sometimes when speaking to an actual person is better and more appropriate. Along with using Cora, if a person doesn't get the answer they want with Cora or if they don't understand the answer they get from Cora, there should be an option where a customer can talk to an actual human being and be put straight through to a member of staff. Reviewed on: 19th March 2021

Prompt efficient instructions and wonderful anticipation of the help dim-wits like me need

5
I needed to obtain proof of my previous address which I obtained with Cora's help from my Bank statement. She was very patient and tactful. Then she even helped me to update my address to the new one. Wonderful service Reviewed on: 19th March 2021

Excellent online guidance and response

5
A simple and easy to use service Reviewed on: 19th March 2021

Fast chat service

4
helpful with quick and simple queries Reviewed on: 19th March 2021

appericiation

5
i got my problem solved in very few minute and its very clear to understand Reviewed on: 19th March 2021

Humans are finished

3
Get rid of any human contact less wages more for shareholders.yippee Reviewed on: 19th March 2021

Excellent information

5
Straight forward information and easy to understand Reviewed on: 19th March 2021

Top top top bank

5
Been using NatWest Bank for couple of years now and I and have nothing to complain but to appreciate. Thank you NatWest for the service. Reviewed on: 19th March 2021

Lost PIN

5
Great step by step instructions to do from the app Reviewed on: 19th March 2021

Uncomplicated

5
Clear instructions and easy to follow . Questions relevant to the inquiry Reviewed on: 19th March 2021

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