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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Help with lost pin

5
Answered questions fast and easy to understand Reviewed on: 19th March 2021

left money

5
much easier talking on line to a person Reviewed on: 19th March 2021

Great sevice

4
Easy to use and helped me with my issue but could be more personal in the responses rather than so off a script and indirect Reviewed on: 19th March 2021

Great customer service

5
Great online features and friendly /helpful customer service. Reviewed on: 19th March 2021

will never change from NATWEST

5
It is great ! I needed to change my address and it was so easy and quick, no struggles or unnecessary typing and chating. Reviewed on: 19th March 2021

Use

2
Rather talk to a body that be queried by a soulless computer Reviewed on: 19th March 2021

Appreciate the speed and easiness

5
Just wanted to transfer some money which was made easy with the speed and accuracy with this app thank you Reviewed on: 19th March 2021

Helpful and speedy service.

5
I needed a replacement card and went in the NatWest help section of the app. I had an immediate response and my card is in the post. Excellent service ***** Reviewed on: 19th March 2021

Cora Review

5
Very speedy and simple to use, even for a beginner. Reviewed on: 19th March 2021

helpful quick responses

4
Readily available to help 24/7 which puts me at ease Reviewed on: 19th March 2021

Review NatWest Group - Cora: Digital assistant now

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