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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

User friendly and efficient

5
Very efficient and got the correct information about my query Reviewed on: 20th March 2021
Lea Bejarin Cabaluna's avatar
Lea Bejarin Cabaluna

Quick and efficient

5
So quick and efficient providing help when I need it Reviewed on: 19th March 2021
Angela Smith's avatar
Angela Smith

Banking

5
Never had any issues with this bank always found them helpful and clear in their responses Reviewed on: 19th March 2021
barbara's avatar
barbara

Good

5
Was very helpful to me and made everything so clear. Reviewed on: 19th March 2021
Nadia's avatar
Nadia

Very easy to use

5
Very happy with this service quick and easy Reviewed on: 19th March 2021
W finch's avatar
W finch

fast service and problem solving

5
fast service and solving my problems. I am very pleased and recommend to others Reviewed on: 19th March 2021
Teodora Ivanova's avatar
Teodora Ivanova

Help with lost pin

5
Answered questions fast and easy to understand Reviewed on: 19th March 2021
sarah van santen 's avatar
sarah van santen

left money

5
much easier talking on line to a person Reviewed on: 19th March 2021
John Laird's avatar
John Laird

Great sevice

4
Easy to use and helped me with my issue but could be more personal in the responses rather than so off a script and indirect Reviewed on: 19th March 2021
Andrew Murphy's avatar
Andrew Murphy

Great customer service

5
Great online features and friendly /helpful customer service. Reviewed on: 19th March 2021
julie.greenham@gmail.com's avatar
[email protected]

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