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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Solved problem quickly

5
Debit out if date soon advice given Reviewed on: 19th March 2021

Quick and easy address update

5
With a few clicks I was able to update my details, no fuss. Reviewed on: 19th March 2021

Payment pending

5
Quick response and direct me to correct information Reviewed on: 19th March 2021

The best bank in the world

5
All you need to meet personal and business banking needs. Definitely the best bank in the world. Reviewed on: 19th March 2021

Wonderful service

5
Cora was very helpful with my issue with the bank today . I have now got my issue sorted out and can use my bank card again. Cora was very polite and kind Reviewed on: 19th March 2021

ease of banking

5
being able to change address online during covid was a great convenience Reviewed on: 19th March 2021

Required assistance

5
Quick and precise information everything I needed I was able to get sorted quickly Reviewed on: 19th March 2021

Really simple. Great systematic approach

5
showed me quickly and easily with one sentence answers to guide me to the correct place on the screen to get to my answers no messing about great automation. Reviewed on: 19th March 2021

Excellent customer service

5
Great support during covid. Excellent customer service, thanks! Reviewed on: 19th March 2021

Easy to use chat help

5
I wasn’t sure whether I’d completed the sign up to online banking as I needed a card reader to do it. I ordered one when prompted but used Cora chat to see if I needed to do more. I was reassured that I needed to wait for the reader to arrive. I could come back to Cora chat if it didn’t arrive or I had other questions Reviewed on: 19th March 2021

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