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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Wonderful service

5
Cora was very helpful with my issue with the bank today . I have now got my issue sorted out and can use my bank card again. Cora was very polite and kind Reviewed on: 19th March 2021
Ashleigh Jackson's avatar
Ashleigh Jackson

ease of banking

5
being able to change address online during covid was a great convenience Reviewed on: 19th March 2021
sandra's avatar
sandra

Required assistance

5
Quick and precise information everything I needed I was able to get sorted quickly Reviewed on: 19th March 2021
S T Corbett's avatar
S T Corbett

Really simple. Great systematic approach

5
showed me quickly and easily with one sentence answers to guide me to the correct place on the screen to get to my answers no messing about great automation. Reviewed on: 19th March 2021
Jack's avatar
Jack

Excellent customer service

5
Great support during covid. Excellent customer service, thanks! Reviewed on: 19th March 2021
Hughie John Morris's avatar
Hughie John Morris

Easy to use chat help

5
I wasn’t sure whether I’d completed the sign up to online banking as I needed a card reader to do it. I ordered one when prompted but used Cora chat to see if I needed to do more. I was reassured that I needed to wait for the reader to arrive. I could come back to Cora chat if it didn’t arrive or I had other questions Reviewed on: 19th March 2021
purlywurly@icloud.com's avatar
[email protected]

Always quick and efficient.

5
Customer service fantastic with good applications in use. Reviewed on: 19th March 2021
Mark J Williams's avatar
Mark J Williams

Speedy resolution

5
My account told me what to do, instant response & resolution. No waiting on hold or going through lengthy security checks Reviewed on: 19th March 2021
k_a_neilson@yahoo.co.uk's avatar
[email protected]

She helped me in every way possible

5
I got my problem sorted out quickly thanks to coras help Reviewed on: 19th March 2021
Ben Bryant's avatar
Ben Bryant

What a fantastic idea, so simple , so helpful. Wonderful service. Thank you

5
I'm don't like online banking, I'm getting old. This was so simple. All I did was press a button and all was done for me. Great service thanks Reviewed on: 19th March 2021
Savannah Lee Heyes's avatar
Savannah Lee Heyes

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