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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent customer service

5
Great support during covid. Excellent customer service, thanks! Reviewed on: 19th March 2021
Hughie John Morris's avatar
Hughie John Morris

Easy to use chat help

5
I wasn’t sure whether I’d completed the sign up to online banking as I needed a card reader to do it. I ordered one when prompted but used Cora chat to see if I needed to do more. I was reassured that I needed to wait for the reader to arrive. I could come back to Cora chat if it didn’t arrive or I had other questions Reviewed on: 19th March 2021
purlywurly@icloud.com's avatar
[email protected]

Always quick and efficient.

5
Customer service fantastic with good applications in use. Reviewed on: 19th March 2021
Mark J Williams's avatar
Mark J Williams

Speedy resolution

5
My account told me what to do, instant response & resolution. No waiting on hold or going through lengthy security checks Reviewed on: 19th March 2021
k_a_neilson@yahoo.co.uk's avatar
[email protected]

She helped me in every way possible

5
I got my problem sorted out quickly thanks to coras help Reviewed on: 19th March 2021
Ben Bryant's avatar
Ben Bryant

What a fantastic idea, so simple , so helpful. Wonderful service. Thank you

5
I'm don't like online banking, I'm getting old. This was so simple. All I did was press a button and all was done for me. Great service thanks Reviewed on: 19th March 2021
Savannah Lee Heyes's avatar
Savannah Lee Heyes

Excellent

5
Sorted the issue within seconds Reviewed on: 19th March 2021
Leah Jonathon Blakeston's avatar
Leah Jonathon Blakeston

Supportive

4
Reassuring when unable to visit bank in person. Reviewed on: 19th March 2021
Margaret's avatar
Margaret

I vote for Cora as she is quick and friendly

5
Cora is best the bank could have quick with responses Reviewed on: 19th March 2021
Claire Kirton's avatar
Claire Kirton

As answered and put it in simple terms fast x

5
Found me what I was looking for fast and sumpley Reviewed on: 19th March 2021
Clare Burton's avatar
Clare Burton

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