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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Mrs mary rutherford

5
I had a very good experience with cora Reviewed on: 19th March 2021
Mary Rutherford 's avatar
Mary Rutherford

Super bank NatWest

5
NatWest very safe, friendly, intuitive system. It’s a great pleasure to stay wiith you for years. Reviewed on: 18th March 2021
Cezary's avatar
Cezary

Fast reliable friendly

5
Top service give coral the reward ASAP :p Reviewed on: 18th March 2021
sambamm3105@hotmail.com's avatar
[email protected]

Closest replacement to a real human

4
Great feature. Does lag a little and sometimes doesn't understand full sentences so you have to break things down into a few words but a good feature regardless. Reviewed on: 18th March 2021
Nozipho Dube's avatar
Nozipho Dube

Excellent

5
very accurate answers to all of my questions Reviewed on: 18th March 2021
Kirsty Caffrey's avatar
Kirsty Caffrey

Always great service

5
I always find natwest/ cora efficient and friendly and I get the answers I need fast Reviewed on: 18th March 2021
Mrs F's avatar
Mrs F

Statement question

5
Fast, direct and clear answers saving me time and effect Reviewed on: 18th March 2021
Paul's avatar
Paul

Very helpful and friendly bank

5
During the last year and the pandemic Natwest has been in contact to make sure I'm ok and if they could help in anyway. Great bank and service Reviewed on: 18th March 2021
Shaun Dorling's avatar
Shaun Dorling

Friendly, helpful easy to understand

5
My first ecperience and was pleasantly surprised Reviewed on: 18th March 2021
Amy Divers's avatar
Amy Divers

Simple and Easy

5
You only have to tap and type your question and then receive an immediate reply. Couldn't be easier. Reviewed on: 18th March 2021
Jeannie Fish's avatar
Jeannie Fish

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