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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent

5
Sorted the issue within seconds Reviewed on: 19th March 2021

Supportive

4
Reassuring when unable to visit bank in person. Reviewed on: 19th March 2021

I vote for Cora as she is quick and friendly

5
Cora is best the bank could have quick with responses Reviewed on: 19th March 2021

As answered and put it in simple terms fast x

5
Found me what I was looking for fast and sumpley Reviewed on: 19th March 2021

Mrs mary rutherford

5
I had a very good experience with cora Reviewed on: 19th March 2021

Super bank NatWest

5
NatWest very safe, friendly, intuitive system. It’s a great pleasure to stay wiith you for years. Reviewed on: 18th March 2021

Fast reliable friendly

5
Top service give coral the reward ASAP :p Reviewed on: 18th March 2021

Closest replacement to a real human

4
Great feature. Does lag a little and sometimes doesn't understand full sentences so you have to break things down into a few words but a good feature regardless. Reviewed on: 18th March 2021

Excellent

5
very accurate answers to all of my questions Reviewed on: 18th March 2021

Always great service

5
I always find natwest/ cora efficient and friendly and I get the answers I need fast Reviewed on: 18th March 2021

Review NatWest Group - Cora: Digital assistant now

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