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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Statement question

5
Fast, direct and clear answers saving me time and effect Reviewed on: 18th March 2021

Very helpful and friendly bank

5
During the last year and the pandemic Natwest has been in contact to make sure I'm ok and if they could help in anyway. Great bank and service Reviewed on: 18th March 2021

Friendly, helpful easy to understand

5
My first ecperience and was pleasantly surprised Reviewed on: 18th March 2021

Simple and Easy

5
You only have to tap and type your question and then receive an immediate reply. Couldn't be easier. Reviewed on: 18th March 2021

Great Service

5
I love an online digital conversation it makes it easy to get things started and they point you in the right direction if they can't answer your question straight away. Reviewed on: 18th March 2021

Enquiry dealt with

5
Applied for increase in overdraft and was seeking confirmation reply came back in seconds Reviewed on: 18th March 2021

nice and reliable

5
only if they have greater transfer limit! Reviewed on: 18th March 2021

Quick and easy

5
It was very quick and easy to change address Reviewed on: 18th March 2021

Sorted out really quickly the request.

5
Very satisfied and pleased with this service. Reviewed on: 18th March 2021

Easy

5
When I see digital I automatically think oh no, but this was quick and easy. Well done Cora Reviewed on: 18th March 2021

Review NatWest Group - Cora: Digital assistant now

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