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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great Service

5
I love an online digital conversation it makes it easy to get things started and they point you in the right direction if they can't answer your question straight away. Reviewed on: 18th March 2021
J Waterfall's avatar
J Waterfall

Enquiry dealt with

5
Applied for increase in overdraft and was seeking confirmation reply came back in seconds Reviewed on: 18th March 2021
Paul Shri 's avatar
Paul Shri

nice and reliable

5
only if they have greater transfer limit! Reviewed on: 18th March 2021
shahzad memon's avatar
shahzad memon

Quick and easy

5
It was very quick and easy to change address Reviewed on: 18th March 2021
Andrew King's avatar
Andrew King

Sorted out really quickly the request.

5
Very satisfied and pleased with this service. Reviewed on: 18th March 2021
Delia's avatar
Delia

Easy

5
When I see digital I automatically think oh no, but this was quick and easy. Well done Cora Reviewed on: 18th March 2021
Susan Ewings's avatar
Susan Ewings

They were very helpful with my query

5
They were very helpful with my query Reviewed on: 18th March 2021
Robert Skrzynski's avatar
Robert Skrzynski

Online chat with Cora

5
Very easy to use, questions relevant, response brilliant. Reviewed on: 18th March 2021
Lyn's avatar
Lyn

Instant help

5
Really really helpful service that gave me all the information I needed within a few seconds. Saved me having to ring up and solved my issues within minutes. Reviewed on: 18th March 2021
Alison Clift's avatar
Alison Clift

Quick and easy

5
I just asked a question - how to order a cheque book. The response came back immediately and easily. Reviewed on: 18th March 2021
Highwood's avatar
Highwood

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