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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

They were very helpful with my query

5
They were very helpful with my query Reviewed on: 18th March 2021

Online chat with Cora

5
Very easy to use, questions relevant, response brilliant. Reviewed on: 18th March 2021

Instant help

5
Really really helpful service that gave me all the information I needed within a few seconds. Saved me having to ring up and solved my issues within minutes. Reviewed on: 18th March 2021

Quick and easy

5
I just asked a question - how to order a cheque book. The response came back immediately and easily. Reviewed on: 18th March 2021

very helpful

5
Easy to use, and straightforward! Reviewed on: 18th March 2021

Great assistant

5
Quick and easy to understand very helpful Reviewed on: 18th March 2021

Very helpful

5
Could not fault cora she sort me out transferring money Reviewed on: 18th March 2021

Best bank

5
Best service, always friendly and helpful. Reviewed on: 18th March 2021

Efficiency

5
Quick and precise advise. Everything I needed . Reviewed on: 18th March 2021

in branch and online!

5
in branch (harrogate) staff were super helpful (Dominic in particular) and the online app and service is brilliant. Reviewed on: 18th March 2021

Review NatWest Group - Cora: Digital assistant now

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