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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very helpful

5
Easy to use, and straightforward! Reviewed on: 18th March 2021

Great assistant

5
Quick and easy to understand very helpful Reviewed on: 18th March 2021

Very helpful

5
Could not fault cora she sort me out transferring money Reviewed on: 18th March 2021

Best bank

5
Best service, always friendly and helpful. Reviewed on: 18th March 2021

Efficiency

5
Quick and precise advise. Everything I needed . Reviewed on: 18th March 2021

in branch and online!

5
in branch (harrogate) staff were super helpful (Dominic in particular) and the online app and service is brilliant. Reviewed on: 18th March 2021

easy to understand

5
very quick and easybto understaand Reviewed on: 18th March 2021

Help desk

5
You answered all my questions straight away thank you. Reviewed on: 18th March 2021

very quick responce

5
recieved a very quick response on line to my question Reviewed on: 18th March 2021

Great Bank Great Service Always Friendly Staff

5
Very Happy With Prompt Service Great on Line Service Easy To Use Reviewed on: 18th March 2021

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