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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quickest change of address ever!

5
Best service - so much admin when moving house this was by the far quickest change of address I've ever encountered! Reviewed on: 18th March 2021
Sarah's avatar
Sarah

Great service

5
Really good quick help. Would use Cora again Reviewed on: 18th March 2021
Monica Castellani's avatar
Monica Castellani

great innovation in products

5
new products released before other banks that have made banking easier and quicker Reviewed on: 18th March 2021
chris johnson's avatar
chris johnson

Best thing to happen to online banking

5
hassle free experience and fulfilled my requests efficiently Reviewed on: 18th March 2021
Stephanie Dos Santos's avatar
Stephanie Dos Santos

Very professional

5
My request was solved very quikly and professional.Thanks a lot Reviewed on: 18th March 2021
Gabriela Cuibar's avatar
Gabriela Cuibar

Helpful informative friendly and approachable

5
First class service everytime, always available 24hrs 7days a week year round Reviewed on: 18th March 2021
Karen Bell's avatar
Karen Bell

Cora help was fast and accurate

2
I was having difficulty in renewing a Council Tax SO, but Cora quickly guided me. Reviewed on: 18th March 2021
Peter Dobbs's avatar
Peter Dobbs

Fast customer service

5
Fast customer service online or in person work very well and supported customer during lockdown Reviewed on: 18th March 2021
Sujata gaware's avatar
Sujata gaware

Change of address

5
Needed to change my address and Cora was quick, efficient and informative whilst remaining polite and professional Reviewed on: 18th March 2021
jamesmith2's avatar
jamesmith2

Great intuitive interface

5
FantAstic experience. Cora was receptive understood my needs and was pleasant to use Reviewed on: 18th March 2021
Ike Tamuno Green Ezimora's avatar
Ike Tamuno Green Ezimora

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