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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

easy to understand

5
very quick and easybto understaand Reviewed on: 18th March 2021

Help desk

5
You answered all my questions straight away thank you. Reviewed on: 18th March 2021

very quick responce

5
recieved a very quick response on line to my question Reviewed on: 18th March 2021

Great Bank Great Service Always Friendly Staff

5
Very Happy With Prompt Service Great on Line Service Easy To Use Reviewed on: 18th March 2021

Quickest change of address ever!

5
Best service - so much admin when moving house this was by the far quickest change of address I've ever encountered! Reviewed on: 18th March 2021

Great service

5
Really good quick help. Would use Cora again Reviewed on: 18th March 2021

great innovation in products

5
new products released before other banks that have made banking easier and quicker Reviewed on: 18th March 2021

Best thing to happen to online banking

5
hassle free experience and fulfilled my requests efficiently Reviewed on: 18th March 2021

Very professional

5
My request was solved very quikly and professional.Thanks a lot Reviewed on: 18th March 2021

Helpful informative friendly and approachable

5
First class service everytime, always available 24hrs 7days a week year round Reviewed on: 18th March 2021

Review NatWest Group - Cora: Digital assistant now

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