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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

great innovation in products

5
new products released before other banks that have made banking easier and quicker Reviewed on: 18th March 2021

Best thing to happen to online banking

5
hassle free experience and fulfilled my requests efficiently Reviewed on: 18th March 2021

Very professional

5
My request was solved very quikly and professional.Thanks a lot Reviewed on: 18th March 2021

Helpful informative friendly and approachable

5
First class service everytime, always available 24hrs 7days a week year round Reviewed on: 18th March 2021

Cora help was fast and accurate

2
I was having difficulty in renewing a Council Tax SO, but Cora quickly guided me. Reviewed on: 18th March 2021

Fast customer service

5
Fast customer service online or in person work very well and supported customer during lockdown Reviewed on: 18th March 2021

Change of address

5
Needed to change my address and Cora was quick, efficient and informative whilst remaining polite and professional Reviewed on: 18th March 2021

Great intuitive interface

5
FantAstic experience. Cora was receptive understood my needs and was pleasant to use Reviewed on: 18th March 2021

Great Service

5
Quick to respond to a request for a chat. Helpful menu made getting to the correct information to resolve my issue very quick and easy. Cora was friendly and helpful. A brilliant service. I have used it before with the same good experience of the service. Reviewed on: 18th March 2021

Easy process to update address details online

5
Great to be able to do this online, avoiding postal delays of having to visit a branch. Very satisfied. Reviewed on: 18th March 2021

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