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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great Service

5
Quick to respond to a request for a chat. Helpful menu made getting to the correct information to resolve my issue very quick and easy. Cora was friendly and helpful. A brilliant service. I have used it before with the same good experience of the service. Reviewed on: 18th March 2021
Karen's avatar
Karen

Easy process to update address details online

5
Great to be able to do this online, avoiding postal delays of having to visit a branch. Very satisfied. Reviewed on: 18th March 2021
Alan Wilcock's avatar
Alan Wilcock

quick,polite,efficient

5
quick,polite and efficient service Reviewed on: 18th March 2021
david dent's avatar
david dent

cora saved me making phone calls

5
Needed a quick answer to a problem found the answer in just a few lines with cora Reviewed on: 18th March 2021
Stephen Burgess's avatar
Stephen Burgess

Excellent service

5
Efficient, friendly, helpful, reliable and looking after my finances like they were there own. Reviewed on: 18th March 2021
Michelle's avatar
Michelle

Quick efficient response

5
Needed information on how to print previous statements and realised I have to use online banking site not this App Reviewed on: 18th March 2021
Lesley Jane Standley's avatar
Lesley Jane Standley

Great online help

5
I found registering my change of address to be much quicker and simpler than expected. Everything was made easy with multiple choice selections and it was all done in less than one minute. Great service. Reviewed on: 18th March 2021
Linda's avatar
Linda

Customers are always treated with high respect

5
I have been a customer for quite a few years and I have been always treated with honesty and integrity Reviewed on: 18th March 2021
Martin Lewis's avatar
Martin Lewis

So easy and straightforward.

5
Really quick and efficient dealing with my request. Wish all transactions were this straightforward. Reviewed on: 18th March 2021
Christine Bishop's avatar
Christine Bishop

Nice and easy

5
Thanks to CORA my query was easily resolved. Reviewed on: 18th March 2021
Lionel's avatar
Lionel

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