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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora help was fast and accurate

2
I was having difficulty in renewing a Council Tax SO, but Cora quickly guided me. Reviewed on: 18th March 2021

Fast customer service

5
Fast customer service online or in person work very well and supported customer during lockdown Reviewed on: 18th March 2021

Change of address

5
Needed to change my address and Cora was quick, efficient and informative whilst remaining polite and professional Reviewed on: 18th March 2021

Great intuitive interface

5
FantAstic experience. Cora was receptive understood my needs and was pleasant to use Reviewed on: 18th March 2021

Great Service

5
Quick to respond to a request for a chat. Helpful menu made getting to the correct information to resolve my issue very quick and easy. Cora was friendly and helpful. A brilliant service. I have used it before with the same good experience of the service. Reviewed on: 18th March 2021

Easy process to update address details online

5
Great to be able to do this online, avoiding postal delays of having to visit a branch. Very satisfied. Reviewed on: 18th March 2021

quick,polite,efficient

5
quick,polite and efficient service Reviewed on: 18th March 2021

cora saved me making phone calls

5
Needed a quick answer to a problem found the answer in just a few lines with cora Reviewed on: 18th March 2021

Excellent service

5
Efficient, friendly, helpful, reliable and looking after my finances like they were there own. Reviewed on: 18th March 2021

Quick efficient response

5
Needed information on how to print previous statements and realised I have to use online banking site not this App Reviewed on: 18th March 2021

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