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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

quick,polite,efficient

5
quick,polite and efficient service Reviewed on: 18th March 2021

cora saved me making phone calls

5
Needed a quick answer to a problem found the answer in just a few lines with cora Reviewed on: 18th March 2021

Excellent service

5
Efficient, friendly, helpful, reliable and looking after my finances like they were there own. Reviewed on: 18th March 2021

Quick efficient response

5
Needed information on how to print previous statements and realised I have to use online banking site not this App Reviewed on: 18th March 2021

Great online help

5
I found registering my change of address to be much quicker and simpler than expected. Everything was made easy with multiple choice selections and it was all done in less than one minute. Great service. Reviewed on: 18th March 2021

Customers are always treated with high respect

5
I have been a customer for quite a few years and I have been always treated with honesty and integrity Reviewed on: 18th March 2021

So easy and straightforward.

5
Really quick and efficient dealing with my request. Wish all transactions were this straightforward. Reviewed on: 18th March 2021

Nice and easy

5
Thanks to CORA my query was easily resolved. Reviewed on: 18th March 2021

Brilliant experience

5
Is brilliant at finding the answers to my questions. And can leave the app and be alerted by text when chat has be updated Reviewed on: 18th March 2021

Very easy, quick and efficient

5
I was amazed by how quick and easy the Cora chat was. Something like 'changing an address' on your bank account is a simple thing yet fills you with dread as you usually have to prepare for an unnecessarily long and arduous journey ahead. However, Cora made this what it should be, an easy and quick process. Hence the need to write the review! Reviewed on: 18th March 2021

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