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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Brilliant experience

5
Is brilliant at finding the answers to my questions. And can leave the app and be alerted by text when chat has be updated Reviewed on: 18th March 2021
Dean's avatar
Dean

Very easy, quick and efficient

5
I was amazed by how quick and easy the Cora chat was. Something like 'changing an address' on your bank account is a simple thing yet fills you with dread as you usually have to prepare for an unnecessarily long and arduous journey ahead. However, Cora made this what it should be, an easy and quick process. Hence the need to write the review! Reviewed on: 18th March 2021
Evie's avatar
Evie

Asked and answered

5
Cora answered my question, in easy step by step instructions. Reviewed on: 18th March 2021
Lianne's avatar
Lianne

Perfect

5
Simple and straightforward communication Reviewed on: 18th March 2021
Phill's avatar
Phill

speedy response

4
No fuss, quick and sensible responses Reviewed on: 18th March 2021
Tim Oddy's avatar
Tim Oddy

Quick and efficient help

5
I was able to have my request for filled effectively. Reviewed on: 18th March 2021
Samantha Schofield's avatar
Samantha Schofield

Surprisingly helpful

5
Have used this 3 times now and every time I have got the answer I'm looking for, or been pushed in the right direction. Very time saving, thanks! Reviewed on: 18th March 2021
Anonymous's avatar
Anonymous

Nat West Digital Assistant

5
Worked very quickly and gave me the answer to my query. Reviewed on: 18th March 2021
Michael's avatar
Michael

My card reader has low battery and error

5
Cora was so helpful she should win the award for outstanding advice Reviewed on: 18th March 2021
Richard Doyle's avatar
Richard Doyle

Great. Easy

5
Straightforward instructions, quick and easy. Reviewed on: 18th March 2021
Helen Pringle's avatar
Helen Pringle

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