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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Great online help

5
I found registering my change of address to be much quicker and simpler than expected. Everything was made easy with multiple choice selections and it was all done in less than one minute. Great service. Reviewed on: 18th March 2021
Linda's avatar
Linda

Customers are always treated with high respect

5
I have been a customer for quite a few years and I have been always treated with honesty and integrity Reviewed on: 18th March 2021
Martin Lewis's avatar
Martin Lewis

So easy and straightforward.

5
Really quick and efficient dealing with my request. Wish all transactions were this straightforward. Reviewed on: 18th March 2021
Christine Bishop's avatar
Christine Bishop

Nice and easy

5
Thanks to CORA my query was easily resolved. Reviewed on: 18th March 2021
Lionel's avatar
Lionel

Brilliant experience

5
Is brilliant at finding the answers to my questions. And can leave the app and be alerted by text when chat has be updated Reviewed on: 18th March 2021
Dean's avatar
Dean

Very easy, quick and efficient

5
I was amazed by how quick and easy the Cora chat was. Something like 'changing an address' on your bank account is a simple thing yet fills you with dread as you usually have to prepare for an unnecessarily long and arduous journey ahead. However, Cora made this what it should be, an easy and quick process. Hence the need to write the review! Reviewed on: 18th March 2021
Evie's avatar
Evie

Asked and answered

5
Cora answered my question, in easy step by step instructions. Reviewed on: 18th March 2021
Lianne's avatar
Lianne

Perfect

5
Simple and straightforward communication Reviewed on: 18th March 2021
Phill's avatar
Phill

speedy response

4
No fuss, quick and sensible responses Reviewed on: 18th March 2021
Tim Oddy's avatar
Tim Oddy

Quick and efficient help

5
I was able to have my request for filled effectively. Reviewed on: 18th March 2021
Samantha Schofield's avatar
Samantha Schofield

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