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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora is so efficient

5
Cora sorted out my problem in no time at all great asset Reviewed on: 18th March 2021
Shirley Dick's avatar
Shirley Dick

Fast Service

5
Normally, when I chat with a virtual assistant it 9/10 times tells me to call an assistant who can help me over the phone. where as this one was surprisingly not only quick but gave me what i needed under 5mins (thats not exaggeration). Highly recommend using it :)) Reviewed on: 18th March 2021
moyrum's avatar
moyrum

Quick and simple to use

5
Cora answered my questions quickly and directed me to the correct place Also it is great to be able to get answers out of hours and not waiting for a phone or email to be answered saving my time Reviewed on: 17th March 2021
tina's avatar
tina

very nice

4
very nice and simple,understandable Reviewed on: 17th March 2021
kirk's avatar
kirk

Easeof uouse of online accounts

5
Ease in which transactions can de carred out and you can alter any mestakes instanly befor final confermation Reviewed on: 17th March 2021
Bernie's avatar
Bernie

the best

5
One of the best digital assistants out there. Ease of use and access are top benefits. The functionality continues to grow and develop. Reviewed on: 17th March 2021
smitcan's avatar
smitcan

Excellent customer service

5
Quick response, easy to understand and very friendly Reviewed on: 17th March 2021
Steven's avatar
Steven

Very positive experience

5
Clear, easy to use interface which is well laid out and easy to use. Reviewed on: 17th March 2021
Sandra hennessy's avatar
Sandra hennessy

No fuss instant results.

5
Excellent system, easy, no fuss with the right results and very quick. Reviewed on: 17th March 2021
Sally Stables 's avatar
Sally Stables

Easy to use

5
Quick and easy and no fuss at all Reviewed on: 17th March 2021
M Clapp's avatar
M Clapp

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