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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent customer service

5
Quick response, easy to understand and very friendly Reviewed on: 17th March 2021

Very positive experience

5
Clear, easy to use interface which is well laid out and easy to use. Reviewed on: 17th March 2021

No fuss instant results.

5
Excellent system, easy, no fuss with the right results and very quick. Reviewed on: 17th March 2021

Easy to use

5
Quick and easy and no fuss at all Reviewed on: 17th March 2021

Quick and easy

5
I asked a few different questions and had answers immediately. I was hoping I could cash cheques online but I couldn’t do Cora gave me the next best option! Reviewed on: 17th March 2021

Assisstance

5
Cora was helpful and easy to understand Reviewed on: 17th March 2021

Responsive

5
Fast and got the answer I was looking for. Reviewed on: 17th March 2021

fast easy to understand service.

5
I am not very good on computers but I found cora very easy to navigate and was pleased with the result. Reviewed on: 17th March 2021

GREAT SERVICE

5
PLEASE KEEP IT THAT WAY GREAT SERVICE Reviewed on: 17th March 2021

Helpful

5
Cora was Very Helpful indeed was impressed Reviewed on: 17th March 2021

Review NatWest Group - Cora: Digital assistant now

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