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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
I asked a few different questions and had answers immediately. I was hoping I could cash cheques online but I couldn’t do Cora gave me the next best option! Reviewed on: 17th March 2021
Will's avatar
Will

Assisstance

5
Cora was helpful and easy to understand Reviewed on: 17th March 2021
Daphne's avatar
Daphne

Responsive

5
Fast and got the answer I was looking for. Reviewed on: 17th March 2021
Les cummings's avatar
Les cummings

fast easy to understand service.

5
I am not very good on computers but I found cora very easy to navigate and was pleased with the result. Reviewed on: 17th March 2021
Juanita Wilson's avatar
Juanita Wilson

GREAT SERVICE

5
PLEASE KEEP IT THAT WAY GREAT SERVICE Reviewed on: 17th March 2021
ASGHAR's avatar
ASGHAR

Helpful

5
Cora was Very Helpful indeed was impressed Reviewed on: 17th March 2021
Diane Burgess 's avatar
Diane Burgess

Always helpful

5
They are with you straight away and deal with your every need Reviewed on: 17th March 2021
Debra Duggan 's avatar
Debra Duggan

Answer questions straight away

5
When I message on a number of occasions I always get my queries dealt with promptly Reviewed on: 17th March 2021
Teresa Deakin's avatar
Teresa Deakin

The quickest and easiest change I could have hoped for!

5
Not much to say, it was well handled and easy. Well done! Reviewed on: 17th March 2021
Paul Grimsdell's avatar
Paul Grimsdell

Quick, did the job.

5
Normally chat functions are frustrating, but this did exactly what I needed, quickly and easily. Reviewed on: 17th March 2021
B Walsh's avatar
B Walsh

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