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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent quick and easy to use

5
I had a query about a debit card - answered my query in seconds and dealt with it ! Reviewed on: 17th March 2021
Michael Robinson's avatar
Michael Robinson

Easy to use and quick to help

5
I wouldn't usually use this kind of service but I would again and I'd recommend to others Reviewed on: 17th March 2021
Audrey Cramond's avatar
Audrey Cramond

Very quick and easy to follow

5
It was very quick easy to understand the reply to my question Reviewed on: 17th March 2021
John petre's avatar
John petre

Not impressed

3
It makes a payment very time consuming Reviewed on: 17th March 2021
chris arbenz's avatar
chris arbenz

Brilliant

5
query answered very quickly with correct information Reviewed on: 17th March 2021
Pauline's avatar
Pauline

Cora.

5
Quick & efficient service given each time Reviewed on: 17th March 2021
Greg Beaumont's avatar
Greg Beaumont

change of address

5
excellent service really quick and easy to do was so much easier than i thought it would be. Reviewed on: 17th March 2021
cathryn turfrey's avatar
cathryn turfrey

Online Banking Superb

5
Natwest online banking is quick and easy to use Reviewed on: 17th March 2021
Pat Coleman's avatar
Pat Coleman

Very quick and helpful advice

5
Very helpful and efficient advice Reviewed on: 17th March 2021
Jill 's avatar
Jill

Customer Services using AI Tech

5
My experience with Natwest AI Customer Service agent showed its commitment to information innovation and enablement, giving Natwest competitive advantages over its rivals. Reviewed on: 17th March 2021
Adekola's avatar
Adekola

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