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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

change of address

5
excellent service really quick and easy to do was so much easier than i thought it would be. Reviewed on: 17th March 2021

Online Banking Superb

5
Natwest online banking is quick and easy to use Reviewed on: 17th March 2021

Very quick and helpful advice

5
Very helpful and efficient advice Reviewed on: 17th March 2021

Customer Services using AI Tech

5
My experience with Natwest AI Customer Service agent showed its commitment to information innovation and enablement, giving Natwest competitive advantages over its rivals. Reviewed on: 17th March 2021

Excellent

5
Took 2 mins to get the answer and problem sorted Reviewed on: 17th March 2021

Very clever and easy to use.

5
Very good. Sorted out my problem fast and clearly Reviewed on: 17th March 2021

Perfect answer in record time

5
Response was immediate and gave me all the information I needed. Reviewed on: 17th March 2021

top class service

5
quick , and practical support , reassuring and timely Reviewed on: 17th March 2021

Efficient

5
Address changed effortlessly unlike some other institutions Reviewed on: 17th March 2021

Satisfied Customer

5
I have been a member of NatWest since about 1974. I do have other accounts but in 1974 the bank manager I talked to was very helpful and mad my future more secure. It’s a long story! Reviewed on: 17th March 2021

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