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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent

5
Took 2 mins to get the answer and problem sorted Reviewed on: 17th March 2021
Fiona Blundell 's avatar
Fiona Blundell

Very clever and easy to use.

5
Very good. Sorted out my problem fast and clearly Reviewed on: 17th March 2021
Graham Warburton's avatar
Graham Warburton

Perfect answer in record time

5
Response was immediate and gave me all the information I needed. Reviewed on: 17th March 2021
sally.allman@yahoo.com's avatar
[email protected]

top class service

5
quick , and practical support , reassuring and timely Reviewed on: 17th March 2021
Michael Pooley 's avatar
Michael Pooley

Efficient

5
Address changed effortlessly unlike some other institutions Reviewed on: 17th March 2021
John Grinstead's avatar
John Grinstead

Satisfied Customer

5
I have been a member of NatWest since about 1974. I do have other accounts but in 1974 the bank manager I talked to was very helpful and mad my future more secure. It’s a long story! Reviewed on: 17th March 2021
Vincent Spooner's avatar
Vincent Spooner

Easy step by step guide

5
Very friendly and easy step by step guide Reviewed on: 17th March 2021
Siobhan Richards's avatar
Siobhan Richards

Excellent

5
The most user friendly process I have used ! Reviewed on: 17th March 2021
Ta's avatar
Ta

Issue quickly resolves

5
A hassle free way and quick way of resolving online banking issues. Reviewed on: 17th March 2021
Angharad's avatar
Angharad

Very helpfull

5
Very helpful and patient. East to understand and follow. Reviewed on: 17th March 2021
Dianne Cupido's avatar
Dianne Cupido

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