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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy step by step guide

5
Very friendly and easy step by step guide Reviewed on: 17th March 2021

Excellent

5
The most user friendly process I have used ! Reviewed on: 17th March 2021

Issue quickly resolves

5
A hassle free way and quick way of resolving online banking issues. Reviewed on: 17th March 2021

Very helpfull

5
Very helpful and patient. East to understand and follow. Reviewed on: 17th March 2021

very good

5
its having an conversation with youre banker Reviewed on: 17th March 2021

Pleased with the quick reply

5
I have never used this service before and was well impressed with it Reviewed on: 17th March 2021

Cora review

5
Very professional and user friendly Reviewed on: 17th March 2021

I have been a customer of this Bank for many years. Throughout this time they have always been helpful and caring of my needs.

5
When having to medically retire, the Bank permitted me to have a large overdraft facility. Without this, I would have fallen into deep financial debt. Reviewed on: 17th March 2021

prompt attention

5
No frustrations with my computer because when I asked a question it was answered correctly Reviewed on: 17th March 2021

Satisfied

5
Fast and useful service. I have my ISA reactivated in just one conversation with Cora. Not necessary to visit branch. Very happy with the service and recommend to use it. Reviewed on: 17th March 2021

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