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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very good

5
its having an conversation with youre banker Reviewed on: 17th March 2021

Pleased with the quick reply

5
I have never used this service before and was well impressed with it Reviewed on: 17th March 2021

Cora review

5
Very professional and user friendly Reviewed on: 17th March 2021

I have been a customer of this Bank for many years. Throughout this time they have always been helpful and caring of my needs.

5
When having to medically retire, the Bank permitted me to have a large overdraft facility. Without this, I would have fallen into deep financial debt. Reviewed on: 17th March 2021

prompt attention

5
No frustrations with my computer because when I asked a question it was answered correctly Reviewed on: 17th March 2021

Satisfied

5
Fast and useful service. I have my ISA reactivated in just one conversation with Cora. Not necessary to visit branch. Very happy with the service and recommend to use it. Reviewed on: 17th March 2021

Best little advise bot ever!

5
Very easy to use, can’t tell if a person or not, quick to answer my concern and offer the correct advise Reviewed on: 17th March 2021

Remote Correspondant Accuracy!!

4
After great confusion by myself..Cora re-set questions tht were pertinant almost immediatley. Reviewed on: 17th March 2021

Closing an account

5
Fast and effective service with clear instructions. Reviewed on: 17th March 2021

Helpful service

5
Love this service, quick and easy to use. Reviewed on: 17th March 2021

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