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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Cora review

5
Very professional and user friendly Reviewed on: 17th March 2021

I have been a customer of this Bank for many years. Throughout this time they have always been helpful and caring of my needs.

5
When having to medically retire, the Bank permitted me to have a large overdraft facility. Without this, I would have fallen into deep financial debt. Reviewed on: 17th March 2021

prompt attention

5
No frustrations with my computer because when I asked a question it was answered correctly Reviewed on: 17th March 2021

Satisfied

5
Fast and useful service. I have my ISA reactivated in just one conversation with Cora. Not necessary to visit branch. Very happy with the service and recommend to use it. Reviewed on: 17th March 2021

Best little advise bot ever!

5
Very easy to use, can’t tell if a person or not, quick to answer my concern and offer the correct advise Reviewed on: 17th March 2021

Remote Correspondant Accuracy!!

4
After great confusion by myself..Cora re-set questions tht were pertinant almost immediatley. Reviewed on: 17th March 2021

Closing an account

5
Fast and effective service with clear instructions. Reviewed on: 17th March 2021

Helpful service

5
Love this service, quick and easy to use. Reviewed on: 17th March 2021

No hassle

5
Change of address completed on no time at all, simple and easy to use Reviewed on: 17th March 2021

Fast efficient and clear advice

5
Fast efficient and clear advice. Thank you Cora Reviewed on: 17th March 2021

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