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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

No hassle

5
Change of address completed on no time at all, simple and easy to use Reviewed on: 17th March 2021
Helen's avatar
Helen

Fast efficient and clear advice

5
Fast efficient and clear advice. Thank you Cora Reviewed on: 17th March 2021
Andy Gray's avatar
Andy Gray

Robot is too fast. No one is available to speak to

1
It's rubbish, need to be able to speak to someone between at least 6am onwards Reviewed on: 17th March 2021
M McLeod's avatar
M McLeod

Good

5
I love your company and then it won’t open me please and take me my my account of the month Reviewed on: 17th March 2021
Shabani Chance's avatar
Shabani Chance

To much typing

2
Took ages to do! Didn’t understand the instructions Reviewed on: 17th March 2021
William Truman's avatar
William Truman

The best bank.

5
I always find the staff very friendly and efficient Reviewed on: 17th March 2021
Linda Robinson 's avatar
Linda Robinson

Excellent with customers who are disabled and are suffering from pain attacks and anxiety and depression and mental health illness

5
Really pleasant experience with all the customers and especially with people who have disabilities and are not keen on talking on the phone and who suffers from mental health illness and really bad anxiety issues and panic attacks as well the staff are amazing Reviewed on: 16th March 2021
Donna Louise Richards's avatar
Donna Louise Richards

Easy to use

5
Simple to use instructions, easy to navigate and achieve results Reviewed on: 16th March 2021
Hypellos's avatar
Hypellos

Smart assistant

5
Cora was great today. Excellent work and smooth sailing. Reviewed on: 16th March 2021
Ase Milly's avatar
Ase Milly

Effortless interaction

5
Very impressed...got my answer at the touch of a key Reviewed on: 16th March 2021
Elaine's avatar
Elaine

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