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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Robot is too fast. No one is available to speak to

1
It's rubbish, need to be able to speak to someone between at least 6am onwards Reviewed on: 17th March 2021

Good

5
I love your company and then it won’t open me please and take me my my account of the month Reviewed on: 17th March 2021

To much typing

2
Took ages to do! Didn’t understand the instructions Reviewed on: 17th March 2021

The best bank.

5
I always find the staff very friendly and efficient Reviewed on: 17th March 2021

Excellent with customers who are disabled and are suffering from pain attacks and anxiety and depression and mental health illness

5
Really pleasant experience with all the customers and especially with people who have disabilities and are not keen on talking on the phone and who suffers from mental health illness and really bad anxiety issues and panic attacks as well the staff are amazing Reviewed on: 16th March 2021

Easy to use

5
Simple to use instructions, easy to navigate and achieve results Reviewed on: 16th March 2021

Smart assistant

5
Cora was great today. Excellent work and smooth sailing. Reviewed on: 16th March 2021

Effortless interaction

5
Very impressed...got my answer at the touch of a key Reviewed on: 16th March 2021

Professional Helpful Service

5
Very professional & helpful resolve all the issue. keep it up. Many Thanks Reviewed on: 16th March 2021

Cora

5
Extremely helpful and precise with instructions Reviewed on: 16th March 2021

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