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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Best little advise bot ever!

5
Very easy to use, can’t tell if a person or not, quick to answer my concern and offer the correct advise Reviewed on: 17th March 2021

Remote Correspondant Accuracy!!

4
After great confusion by myself..Cora re-set questions tht were pertinant almost immediatley. Reviewed on: 17th March 2021

Closing an account

5
Fast and effective service with clear instructions. Reviewed on: 17th March 2021

Helpful service

5
Love this service, quick and easy to use. Reviewed on: 17th March 2021

No hassle

5
Change of address completed on no time at all, simple and easy to use Reviewed on: 17th March 2021

Fast efficient and clear advice

5
Fast efficient and clear advice. Thank you Cora Reviewed on: 17th March 2021

Robot is too fast. No one is available to speak to

1
It's rubbish, need to be able to speak to someone between at least 6am onwards Reviewed on: 17th March 2021

Good

5
I love your company and then it won’t open me please and take me my my account of the month Reviewed on: 17th March 2021

To much typing

2
Took ages to do! Didn’t understand the instructions Reviewed on: 17th March 2021

The best bank.

5
I always find the staff very friendly and efficient Reviewed on: 17th March 2021

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