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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent with customers who are disabled and are suffering from pain attacks and anxiety and depression and mental health illness

5
Really pleasant experience with all the customers and especially with people who have disabilities and are not keen on talking on the phone and who suffers from mental health illness and really bad anxiety issues and panic attacks as well the staff are amazing Reviewed on: 16th March 2021

Easy to use

5
Simple to use instructions, easy to navigate and achieve results Reviewed on: 16th March 2021

Smart assistant

5
Cora was great today. Excellent work and smooth sailing. Reviewed on: 16th March 2021

Effortless interaction

5
Very impressed...got my answer at the touch of a key Reviewed on: 16th March 2021

Professional Helpful Service

5
Very professional & helpful resolve all the issue. keep it up. Many Thanks Reviewed on: 16th March 2021

Cora

5
Extremely helpful and precise with instructions Reviewed on: 16th March 2021

Very easy to use

5
Changing my home address was so easy and saved me making a trip to a branch during these Covid times Reviewed on: 16th March 2021

Online response

5
Quick response to my question with the details on how to resolve the issues. I would recommend both the service and Cora Reviewed on: 16th March 2021

online support

5
Very clear communication and my enquiry was quickly dealt with. Reviewed on: 16th March 2021

Automated help online

5
So easy to use , gives automated options so you don't have to type anything out and gives you the relevant information Reviewed on: 16th March 2021

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