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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Professional Helpful Service

5
Very professional & helpful resolve all the issue. keep it up. Many Thanks Reviewed on: 16th March 2021
Mohammad's avatar
Mohammad

Cora

5
Extremely helpful and precise with instructions Reviewed on: 16th March 2021
Paul Rooza's avatar
Paul Rooza

Very easy to use

5
Changing my home address was so easy and saved me making a trip to a branch during these Covid times Reviewed on: 16th March 2021
James 's avatar
James

Online response

5
Quick response to my question with the details on how to resolve the issues. I would recommend both the service and Cora Reviewed on: 16th March 2021
Andrew Beard's avatar
Andrew Beard

online support

5
Very clear communication and my enquiry was quickly dealt with. Reviewed on: 16th March 2021
John Wells's avatar
John Wells

Automated help online

5
So easy to use , gives automated options so you don't have to type anything out and gives you the relevant information Reviewed on: 16th March 2021
Michelle Hird's avatar
Michelle Hird

Splendid service

5
Nice and easy dealing with you. Thank you Reviewed on: 16th March 2021
Alan Bakewell's avatar
Alan Bakewell

Concise fast service

5
Excellent experience My query about a duplicated card payment to buy an item on line was dealt with quickly and concisely. All the relevant information that I required was made available to me and I was left clear as to where I stood and what to do next. Reviewed on: 16th March 2021
William 's avatar
William

Quick and easy

5
Easy to follow but possibly a tad fast. Reviewed on: 16th March 2021
Maggi Broadhurst's avatar
Maggi Broadhurst

Cora - excellent!

5
Easy to navigate, good range of options. Didn’t have to wait. Reviewed on: 16th March 2021
Kay Leslie's avatar
Kay Leslie

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