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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Splendid service

5
Nice and easy dealing with you. Thank you Reviewed on: 16th March 2021
Alan Bakewell's avatar
Alan Bakewell

Concise fast service

5
Excellent experience My query about a duplicated card payment to buy an item on line was dealt with quickly and concisely. All the relevant information that I required was made available to me and I was left clear as to where I stood and what to do next. Reviewed on: 16th March 2021
William 's avatar
William

Quick and easy

5
Easy to follow but possibly a tad fast. Reviewed on: 16th March 2021
Maggi Broadhurst's avatar
Maggi Broadhurst

Cora - excellent!

5
Easy to navigate, good range of options. Didn’t have to wait. Reviewed on: 16th March 2021
Kay Leslie's avatar
Kay Leslie

giohappy with the service my answers quickly.No hassel

5
happy with the service provided.No issues. will try what i was asked and see if i can succeed Reviewed on: 16th March 2021
Mrudula Patel's avatar
Mrudula Patel

Very quick to respond to queries

5
I used the chat for a query and they answered straight away Reviewed on: 16th March 2021
Michelke hills's avatar
Michelke hills

The very helpful Cora

5
When I wanted to address a transfer between my accounts, Cora made the process very speedy and easy. I am impressed! Reviewed on: 16th March 2021
Dr. Amanda Visick's avatar
Dr. Amanda Visick

Fast and clear

5
Understood what I needed very quickly and the service was efficient. Reviewed on: 16th March 2021
Qonita Nur Khairunnisa's avatar
Qonita Nur Khairunnisa

Pleasantly surprised

4
I’ve used Cora a few times and have found it to be a very useful service Reviewed on: 16th March 2021
Hamish Shaw Stewart's avatar
Hamish Shaw Stewart

Efficient and easy service

5
I needed to change my correspondence address and it was done quickly and efficiently. Reviewed on: 16th March 2021
Hilary Byrne's avatar
Hilary Byrne

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