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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very helpful, job done that was requested

5
helpful, job done and it was easy to do Reviewed on: 16th March 2021
janet jones 's avatar
janet jones

Helpful service

4
I'm not tech savvy so the service guided me Reviewed on: 16th March 2021
Lynn Gee's avatar
Lynn Gee

Excellent service

5
Cora is easily accessible, quick response and gives outstanding service Reviewed on: 16th March 2021
Roshni Jose's avatar
Roshni Jose

First experience

4
I have banked with Natwest in its various manifestations for over forty years , but this is my first experience with online banking - and thus far it has been positive . Reviewed on: 16th March 2021
Robert Thomas's avatar
Robert Thomas

Agile and able to help with a wide range of requests

5
Cora seems to have been designed very robustly, and can effectively help with a wide range of requests. I never get stuck in a loop and the conversation flow is realistic and easy to follow. Reviewed on: 16th March 2021
Jeppe Fensholt's avatar
Jeppe Fensholt

Natwest - Consistent serive

5
I have been a Natwest customer since i started uni in 2004. I can honestly say I've had no issue with there banking in all those years and continue to trust them with my money. Keep up the good service Natwest. Reviewed on: 16th March 2021
Leanne's avatar
Leanne

Easy to use

5
My question was straightforward but it was answered with the information I was seeking I.e. when would I expect to receive my replacement card Reviewed on: 16th March 2021
Stephanie Wisniewski's avatar
Stephanie Wisniewski

VERY HELPFUL ALROUND

5
VERY HELPFUL ADVICE AND IT ENSURE TOTAL OF ACCOUNT UPTO DATE. Reviewed on: 16th March 2021
Michael Cox's avatar
Michael Cox

helpful staff

5
I had a problem with my card reader & had a deadline to transfer funds. Cora appropriately advised me & I was able to continue with my transaction. Reviewed on: 16th March 2021
kat edwards 's avatar
kat edwards

Such clarity

5
Very easy and quick service. Much better than calling g up and waiting in a queue. Would recommend this service. Reviewed on: 16th March 2021
Andrea's avatar
Andrea

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