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NatWest Group - Cora: Digital assistant reviews

Name: Digital assistant
Rating: 3.86 (6067 reviews)

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3.86

Based on 6,067 reviews, last reviewed 18th Aug 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026

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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Superb service

My query was answered quickly and efficiently Reviewed on: 16th March 2021

Drop Down Menus

Drop Down Menus with very clearly defined criteria, enabled me to access the advice I required very quickly Reviewed on: 16th March 2021

Change made easy

Cora has made what I expected to be a huge change process into a speedy exchange almost childlike in its simplicity but not in efficiency. Reviewed on: 16th March 2021

Miss A Morris

Always ready to help quickly and always polite. Reviewed on: 16th March 2021

very helpful, job done that was requested

helpful, job done and it was easy to do Reviewed on: 16th March 2021

Helpful service

I'm not tech savvy so the service guided me Reviewed on: 16th March 2021

Excellent service

Cora is easily accessible, quick response and gives outstanding service Reviewed on: 16th March 2021

First experience

I have banked with Natwest in its various manifestations for over forty years , but this is my first experience with online banking - and thus far it has been positive . Reviewed on: 16th March 2021

Agile and able to help with a wide range of requests

Cora seems to have been designed very robustly, and can effectively help with a wide range of requests. I never get stuck in a loop and the conversation flow is realistic and easy to follow. Reviewed on: 16th March 2021

Natwest - Consistent serive

I have been a Natwest customer since i started uni in 2004. I can honestly say I've had no issue with there banking in all those years and continue to trust them with my money. Keep up the good service Natwest. Reviewed on: 16th March 2021

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NatWest Group - Cora: Digital assistant reviews

No new 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital assistant now

NatWest Group - Cora Digital assistant reviews (6067)

Superb service

Drop Down Menus

Change made easy

Miss A Morris

very helpful, job done that was requested

Helpful service

Excellent service

First experience

Agile and able to help with a wide range of requests

Natwest - Consistent serive

Review NatWest Group - Cora: Digital assistant now

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