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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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NatWest Group - Cora Digital Assistant reviews (6061)

Excellent service

5
Cora is easily accessible, quick response and gives outstanding service Reviewed on: 16th March 2021
Roshni Jose's avatar
Roshni Jose

First experience

4
I have banked with Natwest in its various manifestations for over forty years , but this is my first experience with online banking - and thus far it has been positive . Reviewed on: 16th March 2021
Robert Thomas's avatar
Robert Thomas

Agile and able to help with a wide range of requests

5
Cora seems to have been designed very robustly, and can effectively help with a wide range of requests. I never get stuck in a loop and the conversation flow is realistic and easy to follow. Reviewed on: 16th March 2021
Jeppe Fensholt's avatar
Jeppe Fensholt

Natwest - Consistent serive

5
I have been a Natwest customer since i started uni in 2004. I can honestly say I've had no issue with there banking in all those years and continue to trust them with my money. Keep up the good service Natwest. Reviewed on: 16th March 2021
Leanne's avatar
Leanne

Easy to use

5
My question was straightforward but it was answered with the information I was seeking I.e. when would I expect to receive my replacement card Reviewed on: 16th March 2021
Stephanie Wisniewski's avatar
Stephanie Wisniewski

VERY HELPFUL ALROUND

5
VERY HELPFUL ADVICE AND IT ENSURE TOTAL OF ACCOUNT UPTO DATE. Reviewed on: 16th March 2021
Michael Cox's avatar
Michael Cox

helpful staff

5
I had a problem with my card reader & had a deadline to transfer funds. Cora appropriately advised me & I was able to continue with my transaction. Reviewed on: 16th March 2021
kat edwards 's avatar
kat edwards

Such clarity

5
Very easy and quick service. Much better than calling g up and waiting in a queue. Would recommend this service. Reviewed on: 16th March 2021
Andrea's avatar
Andrea

Easy to use.

5
As a disabled person getting to a branch isn’t easy, with the help of Cora, what I needed to do was done and dusted in a matter of minutes. Reviewed on: 16th March 2021
Archerylass's avatar
Archerylass

Easy to use Cora

5
I had a question about non receipt of a new debit card. Cora explained. Reviewed on: 16th March 2021
Sam Leishman's avatar
Sam Leishman

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