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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use.

5
As a disabled person getting to a branch isn’t easy, with the help of Cora, what I needed to do was done and dusted in a matter of minutes. Reviewed on: 16th March 2021
Archerylass's avatar
Archerylass

Easy to use Cora

5
I had a question about non receipt of a new debit card. Cora explained. Reviewed on: 16th March 2021
Sam Leishman's avatar
Sam Leishman

Simple and efficient system

5
Online chat is very efficient to use and very quick at resolving my issue. Much easier than waiting on hold to speak to a staff member for a relatively easy and quick query. Reviewed on: 16th March 2021
KH's avatar
KH

Fast and easy to follow

5
Very quick service and very simple to follow instructions Reviewed on: 16th March 2021
Tom R's avatar
Tom R

Relevant and easy

5
Relevant information was provided quickly and depending on my needs / requirements. The information was easy to understand and I was given the option of interacting with the information in two different formats (text, video) depending on my engagement preferences. A great example of a well-executed user experience! Reviewed on: 16th March 2021
LP_92's avatar
LP_92

Top nat west bank

5
Brilliant been with this bank since 1984 Reviewed on: 16th March 2021
Asif Hussain's avatar
Asif Hussain

Efficient and quick

5
Needed to know about transfer payment Cora not only answer my question but explained how to do it step by step Reviewed on: 16th March 2021
Shelley 's avatar
Shelley

Transfer of Reward scheme to other account holder

4
It took two attempts as you have to word your query very carefully as you are dealing with AI. A learning process for the future! Reviewed on: 16th March 2021
Liz Dyer's avatar
Liz Dyer

Good & helpful service

4
Very helpful service quick & easy to use Reviewed on: 16th March 2021
Adam Gooner Wilbourne's avatar
Adam Gooner Wilbourne

Very helpful and friendly

5
Great customer service, very helpful. Explained everything Reviewed on: 16th March 2021
Sabera Ahmed AC's avatar
Sabera Ahmed AC

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