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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Simple and efficient system

5
Online chat is very efficient to use and very quick at resolving my issue. Much easier than waiting on hold to speak to a staff member for a relatively easy and quick query. Reviewed on: 16th March 2021

Fast and easy to follow

5
Very quick service and very simple to follow instructions Reviewed on: 16th March 2021

Relevant and easy

5
Relevant information was provided quickly and depending on my needs / requirements. The information was easy to understand and I was given the option of interacting with the information in two different formats (text, video) depending on my engagement preferences. A great example of a well-executed user experience! Reviewed on: 16th March 2021

Top nat west bank

5
Brilliant been with this bank since 1984 Reviewed on: 16th March 2021

Efficient and quick

5
Needed to know about transfer payment Cora not only answer my question but explained how to do it step by step Reviewed on: 16th March 2021

Transfer of Reward scheme to other account holder

4
It took two attempts as you have to word your query very carefully as you are dealing with AI. A learning process for the future! Reviewed on: 16th March 2021

Good & helpful service

4
Very helpful service quick & easy to use Reviewed on: 16th March 2021

Very helpful and friendly

5
Great customer service, very helpful. Explained everything Reviewed on: 16th March 2021

Speedy and accurate response

5
Cora was friendly and accurate and fast ! Reviewed on: 16th March 2021

Getting a quote

4
Not needing to wait ages in a telephone queue and having demonstration videos. Idiots guides very helpful Reviewed on: 16th March 2021

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