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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Excellent Service

5
Cora helped me to change my address on all my accounts easily. Reviewed on: 16th March 2021

Excellent service

5
Quick and simple to use and very quick to reply Reviewed on: 16th March 2021

Quick resolution of tehnical query.

4
Very fast response and useful information. Reviewed on: 16th March 2021

No waiting time and very efficient process for changing address

4
The process was easy to use and fast Reviewed on: 16th March 2021

Chat - Change of Details

5
The experience was simple, effective and speedy. Not having to use a telephone as I am in an open plan office was very helpful. Definitely recommend Cora. Reviewed on: 16th March 2021

Cora

5
This is the first time I have used Cora and very easy to use Reviewed on: 16th March 2021

About pending transaction

5
I got excellent help, the explanation was every clear and understood thank you. Reviewed on: 16th March 2021

Its a great service

5
I was happy and satisfied with the help i received Reviewed on: 16th March 2021

Great!

5
Depending to the customer formatting the question Cora gets a bit confused. But overall it’s great? Reviewed on: 15th March 2021

Really easy

5
I didnt need to wait until the next day - it's 11pm and I've forgotten my pin so cora was able to request a reminder. Done. Easy! Reviewed on: 15th March 2021

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