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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Speedy and accurate response

5
Cora was friendly and accurate and fast ! Reviewed on: 16th March 2021

Getting a quote

4
Not needing to wait ages in a telephone queue and having demonstration videos. Idiots guides very helpful Reviewed on: 16th March 2021

Excellent Service

5
Cora helped me to change my address on all my accounts easily. Reviewed on: 16th March 2021

Excellent service

5
Quick and simple to use and very quick to reply Reviewed on: 16th March 2021

Quick resolution of tehnical query.

4
Very fast response and useful information. Reviewed on: 16th March 2021

No waiting time and very efficient process for changing address

4
The process was easy to use and fast Reviewed on: 16th March 2021

Chat - Change of Details

5
The experience was simple, effective and speedy. Not having to use a telephone as I am in an open plan office was very helpful. Definitely recommend Cora. Reviewed on: 16th March 2021

Cora

5
This is the first time I have used Cora and very easy to use Reviewed on: 16th March 2021

About pending transaction

5
I got excellent help, the explanation was every clear and understood thank you. Reviewed on: 16th March 2021

Its a great service

5
I was happy and satisfied with the help i received Reviewed on: 16th March 2021

Review NatWest Group - Cora: Digital assistant now

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