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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Efficient and quick

5
Needed to know about transfer payment Cora not only answer my question but explained how to do it step by step Reviewed on: 16th March 2021

Transfer of Reward scheme to other account holder

4
It took two attempts as you have to word your query very carefully as you are dealing with AI. A learning process for the future! Reviewed on: 16th March 2021

Good & helpful service

4
Very helpful service quick & easy to use Reviewed on: 16th March 2021

Very helpful and friendly

5
Great customer service, very helpful. Explained everything Reviewed on: 16th March 2021

Speedy and accurate response

5
Cora was friendly and accurate and fast ! Reviewed on: 16th March 2021

Getting a quote

4
Not needing to wait ages in a telephone queue and having demonstration videos. Idiots guides very helpful Reviewed on: 16th March 2021

Excellent Service

5
Cora helped me to change my address on all my accounts easily. Reviewed on: 16th March 2021

Excellent service

5
Quick and simple to use and very quick to reply Reviewed on: 16th March 2021

Quick resolution of tehnical query.

4
Very fast response and useful information. Reviewed on: 16th March 2021

No waiting time and very efficient process for changing address

4
The process was easy to use and fast Reviewed on: 16th March 2021

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