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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great!

5
Depending to the customer formatting the question Cora gets a bit confused. But overall it’s great? Reviewed on: 15th March 2021
Evald Loyola's avatar
Evald Loyola

Really easy

5
I didnt need to wait until the next day - it's 11pm and I've forgotten my pin so cora was able to request a reminder. Done. Easy! Reviewed on: 15th March 2021
Fran's avatar
Fran

Easy to use, straightforward instructions

5
As titled above. Very efficient. Reviewed on: 15th March 2021
Vicky Burke's avatar
Vicky Burke

Customer friendly

4
Most staff have been professional Reviewed on: 15th March 2021
Steven AKINYEMI 's avatar
Steven AKINYEMI

Super Service

5
Quick and easy to use. Choice of answers given therefore no typing necessary. Smooth, quick process to change address online. Reviewed on: 15th March 2021
Jane Coulter's avatar
Jane Coulter

Easy

5
So easy. No waiting on hold for hours. No div on the other end of the phone asking me lots of irritating questions. Reviewed on: 15th March 2021
Roy Anderson's avatar
Roy Anderson

100% professionally banking services

5
It was great experiencing, this live chats system Reviewed on: 15th March 2021
Charles Asante's avatar
Charles Asante

Banking Enquiry

5
I made an enquiry about online banking financial limits and the answer was concise and completely answered my initial question Reviewed on: 15th March 2021
Andrew Green's avatar
Andrew Green

Brilliant

5
Cora helped me with my questions Reviewed on: 15th March 2021
Eden 's avatar
Eden

Quick

5
I was able to do what i wanted very quickly. Reviewed on: 15th March 2021
Lauren Boniface's avatar
Lauren Boniface

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