Paid advertisement
Smart Money People Logo
Newsletter

NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6067)

Chat - Change of Details

5
The experience was simple, effective and speedy. Not having to use a telephone as I am in an open plan office was very helpful. Definitely recommend Cora. Reviewed on: 16th March 2021

Cora

5
This is the first time I have used Cora and very easy to use Reviewed on: 16th March 2021

About pending transaction

5
I got excellent help, the explanation was every clear and understood thank you. Reviewed on: 16th March 2021

Its a great service

5
I was happy and satisfied with the help i received Reviewed on: 16th March 2021

Great!

5
Depending to the customer formatting the question Cora gets a bit confused. But overall it’s great? Reviewed on: 15th March 2021

Really easy

5
I didnt need to wait until the next day - it's 11pm and I've forgotten my pin so cora was able to request a reminder. Done. Easy! Reviewed on: 15th March 2021

Easy to use, straightforward instructions

5
As titled above. Very efficient. Reviewed on: 15th March 2021

Customer friendly

4
Most staff have been professional Reviewed on: 15th March 2021

Super Service

5
Quick and easy to use. Choice of answers given therefore no typing necessary. Smooth, quick process to change address online. Reviewed on: 15th March 2021

Easy

5
So easy. No waiting on hold for hours. No div on the other end of the phone asking me lots of irritating questions. Reviewed on: 15th March 2021

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs