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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Easy to use, straightforward instructions

5
As titled above. Very efficient. Reviewed on: 15th March 2021

Customer friendly

4
Most staff have been professional Reviewed on: 15th March 2021

Super Service

5
Quick and easy to use. Choice of answers given therefore no typing necessary. Smooth, quick process to change address online. Reviewed on: 15th March 2021

Easy

5
So easy. No waiting on hold for hours. No div on the other end of the phone asking me lots of irritating questions. Reviewed on: 15th March 2021

100% professionally banking services

5
It was great experiencing, this live chats system Reviewed on: 15th March 2021

Banking Enquiry

5
I made an enquiry about online banking financial limits and the answer was concise and completely answered my initial question Reviewed on: 15th March 2021

Brilliant

5
Cora helped me with my questions Reviewed on: 15th March 2021

Quick

5
I was able to do what i wanted very quickly. Reviewed on: 15th March 2021

So easy without holding on at the end of a phone

5
RBS make internet banking so easy. Reviewed on: 15th March 2021

Changing Details online

5
So simple and quick to do online with Cora Reviewed on: 15th March 2021

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