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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So easy without holding on at the end of a phone

5
RBS make internet banking so easy. Reviewed on: 15th March 2021
Buchanan's avatar
Buchanan

Changing Details online

5
So simple and quick to do online with Cora Reviewed on: 15th March 2021
Angela's avatar
Angela

very helpful adviser

5
helped when business manager not available to resolve the issue Reviewed on: 15th March 2021
cumar kailaya-vasan's avatar
cumar kailaya-vasan

10

4
All good, good service, must be options for cancilation Reviewed on: 15th March 2021
Aleksandrina's avatar
Aleksandrina

Change of personal details

5
Easy to deal with and hassle free Reviewed on: 15th March 2021
robert sinclair's avatar
robert sinclair

So real!

5
Really feels like I am dealing with a real person. Reviewed on: 15th March 2021
Rookie's avatar
Rookie

Easy to navigate and efficient

5
The change of address option was very user friendly and fast. Reviewed on: 15th March 2021
Stephen Freeman's avatar
Stephen Freeman

Cora - super easy!

5
I had a simple question that required a simple response, which is exactly what I got from Cora! Very swift and really easy. Reviewed on: 15th March 2021
R Melville's avatar
R Melville

On line banking

5
New the answer straight away was very simple after told how to do it Reviewed on: 15th March 2021
Martin Townsend's avatar
Martin Townsend

Cora sorted out my problem in less than 5 minutes

5
Natwest and cora could not get any better than that. Brilliant service today. Many thanks. Reviewed on: 15th March 2021
Helen hawkins's avatar
Helen hawkins

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