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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

100% professionally banking services

5
It was great experiencing, this live chats system Reviewed on: 15th March 2021

Banking Enquiry

5
I made an enquiry about online banking financial limits and the answer was concise and completely answered my initial question Reviewed on: 15th March 2021

Brilliant

5
Cora helped me with my questions Reviewed on: 15th March 2021

Quick

5
I was able to do what i wanted very quickly. Reviewed on: 15th March 2021

So easy without holding on at the end of a phone

5
RBS make internet banking so easy. Reviewed on: 15th March 2021

Changing Details online

5
So simple and quick to do online with Cora Reviewed on: 15th March 2021

very helpful adviser

5
helped when business manager not available to resolve the issue Reviewed on: 15th March 2021

10

4
All good, good service, must be options for cancilation Reviewed on: 15th March 2021

Change of personal details

5
Easy to deal with and hassle free Reviewed on: 15th March 2021

So real!

5
Really feels like I am dealing with a real person. Reviewed on: 15th March 2021

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