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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent

5
Very easy to use and constructive support provided Reviewed on: 15th March 2021
alanl.macdonald@btinternet.com's avatar
[email protected]

Easy to use

5
Very easy to use the Chat on the system and also very quick. Reviewed on: 15th March 2021
Pietro Parravicini's avatar
Pietro Parravicini

Easy and quick to use

5
All query done in seconds, most impressed Reviewed on: 15th March 2021
Maureen Walker's avatar
Maureen Walker

Wow, super quick accurate answer!

5
Immediate answer, clear and accurate response, easy to use if you are familiar with instant messaging chat...good job! Reviewed on: 15th March 2021
RodBl's avatar
RodBl

Quick and easy to use process

5
At a time when it's difficult to speak to someone and you go through different layers of responsibility this process has proved very easy to use and with excellent results. Reviewed on: 15th March 2021
Paul Sanders's avatar
Paul Sanders

Great service

5
The use of apps for customer service means no waiting in long telephone queues. Great help. Reviewed on: 15th March 2021
Natalie Tidy's avatar
Natalie Tidy

Fast and easy transaction

5
Everything is on point. Didn’t have any issues on updating my address Reviewed on: 15th March 2021
fgbmosquera@gmail.com's avatar
[email protected]

Accounts are secured and properly taking care of.

5
Transactions are quicker with good customer service Reviewed on: 15th March 2021
Kwaku Asante's avatar
Kwaku Asante

Very helpful

5
Very happy with the information I was given Reviewed on: 15th March 2021
Graham Culley's avatar
Graham Culley

easy steps

4
Once I asked the app for help it was easy to do Reviewed on: 15th March 2021
sausages 's avatar
sausages

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