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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good service

5
Answered my query immediately and accurately Reviewed on: 15th March 2021

Good service

5
Wxelent service and good service Reviewed on: 15th March 2021

Super service

5
Always able to help and deal with my query; support us with our financial situations whenever necessary Reviewed on: 15th March 2021

Quick and efficient

5
Answered my questions with the exact information I required to resolve my issue Reviewed on: 15th March 2021

everyday ease

5
NatWest digital customer experience is easy to use and reliable Reviewed on: 15th March 2021

Quickest responses

5
Very good service of options .saving time of thinking and typing Reviewed on: 15th March 2021

Easy to use.

5
New function i tried out and found brilliantly easy to use as im not very good with tech. Got instant answer Reviewed on: 15th March 2021

Support

5
Very quick and reassuring help which assured me that my problem would be sorted shortly Reviewed on: 15th March 2021

Efficient & Quick Service

5
My problem was resolved very quickly Reviewed on: 15th March 2021

Very helpful

5
It was very helpful and solved any problems I had not just once Reviewed on: 15th March 2021

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