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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fantastic help

5
Very helpful and very quick response Reviewed on: 15th March 2021
Sarah's avatar
Sarah

Bank helpfulness

5
Asked re pending transactions and Cora explained everything stage.by stage. Very helpful indeed Reviewed on: 15th March 2021
Debs Stewart Goodall's avatar
Debs Stewart Goodall

Brilliant

5
Very quick response And informed me on what I need to do Reviewed on: 15th March 2021
Sarah Southey's avatar
Sarah Southey

Very quick and easy

5
My problem was resolved in minutes. Click buttons for yes and no help to make things just that bit easier too! Reviewed on: 15th March 2021
V J Faulkner's avatar
V J Faulkner

Great

5
Very helpful and quick. No difficulties experienced. Great and friendly. Reviewed on: 15th March 2021
Meerab's avatar
Meerab

Banking question

5
Cora was great and answered all of my questions very quickly. Reviewed on: 15th March 2021
Emily Boulton's avatar
Emily Boulton

Very helpful

5
Very helpful and found it easy to use and understanding thankyou Reviewed on: 15th March 2021
Zully's avatar
Zully

Very happy customer

5
It was very quick and easy to update my address today. Thank you. Reviewed on: 14th March 2021
Frances's avatar
Frances

Very quick and easy service.

5
Great first impression! I'm not the best at using technology, so I was happy to see how quick and simple the service is. Reviewed on: 14th March 2021
Jean-Pierre Durrant's avatar
Jean-Pierre Durrant

Easily accessible

5
Like the ease of navigation of the website Reviewed on: 14th March 2021
Steph's avatar
Steph

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