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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Easy peasy lemon squeezie!

5
I needed to reactivate my ISA and used Cora to do so. No less, no fuss, on a Sunday evening. One less thing to have to worry going out to do. Reviewed on: 14th March 2021

Quick and clear replies

5
Its good to have someone to ask on a Sunday afternoon! Reviewed on: 14th March 2021

Very prompt and helpful advice

5
Fast and efficient service and I am very pleased that it is in place to help me Reviewed on: 14th March 2021

Quick to response to queries

4
Very happy with there response and possative advice given Reviewed on: 14th March 2021

Easy to use

5
Like the fact I was given options rather that having to type everything made it quicker Reviewed on: 14th March 2021

Always available for me

5
If I have a problem with my account the team available are second to none Reviewed on: 14th March 2021

She has been so helpful

5
Because she has been so helpful.. thankyou so much.. Reviewed on: 14th March 2021

Service

5
Good overall service does work better when talking to an actual person though. Reviewed on: 14th March 2021

Emma

5
Always friendly and helpful Lovely team Reviewed on: 14th March 2021

Great service

5
Came onto chat with Cora tonight it was simple easy to follow her instruction and was reassuring to find such prompt action would highly recommended Cora for this award. Reviewed on: 14th March 2021

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