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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Instant access and an immediate response

5
Very helpful and really user friendly Reviewed on: 14th March 2021
Rod Milne's avatar
Rod Milne

Simple and easy

5
Good precise questions and answers with easy to understand advice Reviewed on: 14th March 2021
Glyn's avatar
Glyn

Easy peasy lemon squeezie!

5
I needed to reactivate my ISA and used Cora to do so. No less, no fuss, on a Sunday evening. One less thing to have to worry going out to do. Reviewed on: 14th March 2021
J Palmer's avatar
J Palmer

Quick and clear replies

5
Its good to have someone to ask on a Sunday afternoon! Reviewed on: 14th March 2021
Sandra Mackenzie Smith's avatar
Sandra Mackenzie Smith

Very prompt and helpful advice

5
Fast and efficient service and I am very pleased that it is in place to help me Reviewed on: 14th March 2021
Ian Taylor 's avatar
Ian Taylor

Quick to response to queries

4
Very happy with there response and possative advice given Reviewed on: 14th March 2021
Joseph stokes's avatar
Joseph stokes

Easy to use

5
Like the fact I was given options rather that having to type everything made it quicker Reviewed on: 14th March 2021
Tommy Miller's avatar
Tommy Miller

Always available for me

5
If I have a problem with my account the team available are second to none Reviewed on: 14th March 2021
Raymond Blackley's avatar
Raymond Blackley

She has been so helpful

5
Because she has been so helpful.. thankyou so much.. Reviewed on: 14th March 2021
Penny Hemans's avatar
Penny Hemans

Service

5
Good overall service does work better when talking to an actual person though. Reviewed on: 14th March 2021
Susan Farnell's avatar
Susan Farnell

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