Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Emma

5
Always friendly and helpful Lovely team Reviewed on: 14th March 2021
Emma Jordan's avatar
Emma Jordan

Great service

5
Came onto chat with Cora tonight it was simple easy to follow her instruction and was reassuring to find such prompt action would highly recommended Cora for this award. Reviewed on: 14th March 2021
Lesley Finch's avatar
Lesley Finch

Customer Service /Receptionist

5
Always quick reply and helpful! I am satisfied with the service... Reviewed on: 13th March 2021
Ana-Mariya Spasova's avatar
Ana-Mariya Spasova

Not seen a bot like this. Really accurate and efficient.

5
I work in tech...(but legal tech).... and am so impressed by the service I just received from this bot. I need to rethink my client adoption strategy! This is a really efficient service! Reviewed on: 13th March 2021
Fiona McClune's avatar
Fiona McClune

Pretty easy question answered

5
Easier for questions to be ansqered Reviewed on: 13th March 2021
Jane Hill's avatar
Jane Hill

Excellent responses

5
It was easy to follow the quick answers extremely helpful allowing me to sort out my issue Reviewed on: 13th March 2021
Gamila Raad's avatar
Gamila Raad

Mr Andrei-Victor Serban

5
An amazing use of AI to solve consumer issues while freeing up IT support. Reviewed on: 13th March 2021
Andrei-Victor Serban's avatar
Andrei-Victor Serban

Cora is easy to use

5
I used Cora an online tool for Natwest to help change my address online. It was very simple and quick to use, I would definitely recommend using it. Reviewed on: 13th March 2021
Karen's avatar
Karen

great bank, great service

5
Great bank, great staff, great skynet overlord AI answering the phones. i've always had great service from natwest. Thanks again guys Reviewed on: 13th March 2021
matthew's avatar
matthew

Instantly helpful

5
Thought I would have to go to branch but all done online Reviewed on: 13th March 2021
Sue Allan's avatar
Sue Allan

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill