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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

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NatWest Group - Cora Digital Assistant reviews (6061)

Customer Service /Receptionist

5
Always quick reply and helpful! I am satisfied with the service... Reviewed on: 13th March 2021

Not seen a bot like this. Really accurate and efficient.

5
I work in tech...(but legal tech).... and am so impressed by the service I just received from this bot. I need to rethink my client adoption strategy! This is a really efficient service! Reviewed on: 13th March 2021

Pretty easy question answered

5
Easier for questions to be ansqered Reviewed on: 13th March 2021

Excellent responses

5
It was easy to follow the quick answers extremely helpful allowing me to sort out my issue Reviewed on: 13th March 2021

Mr Andrei-Victor Serban

5
An amazing use of AI to solve consumer issues while freeing up IT support. Reviewed on: 13th March 2021

Cora is easy to use

5
I used Cora an online tool for Natwest to help change my address online. It was very simple and quick to use, I would definitely recommend using it. Reviewed on: 13th March 2021

great bank, great service

5
Great bank, great staff, great skynet overlord AI answering the phones. i've always had great service from natwest. Thanks again guys Reviewed on: 13th March 2021

Instantly helpful

5
Thought I would have to go to branch but all done online Reviewed on: 13th March 2021

speedy

5
quick an accurate but I do not like how long it takes me to get rid of ruddy Cora when I am done Reviewed on: 13th March 2021

Speedy information and support

5
I was able to access relevant advice and support straight away which helped me significantly. Reviewed on: 13th March 2021

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