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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to use

5
Like the fact I was given options rather that having to type everything made it quicker Reviewed on: 14th March 2021

Always available for me

5
If I have a problem with my account the team available are second to none Reviewed on: 14th March 2021

She has been so helpful

5
Because she has been so helpful.. thankyou so much.. Reviewed on: 14th March 2021

Service

5
Good overall service does work better when talking to an actual person though. Reviewed on: 14th March 2021

Emma

5
Always friendly and helpful Lovely team Reviewed on: 14th March 2021

Great service

5
Came onto chat with Cora tonight it was simple easy to follow her instruction and was reassuring to find such prompt action would highly recommended Cora for this award. Reviewed on: 14th March 2021

Customer Service /Receptionist

5
Always quick reply and helpful! I am satisfied with the service... Reviewed on: 13th March 2021

Not seen a bot like this. Really accurate and efficient.

5
I work in tech...(but legal tech).... and am so impressed by the service I just received from this bot. I need to rethink my client adoption strategy! This is a really efficient service! Reviewed on: 13th March 2021

Pretty easy question answered

5
Easier for questions to be ansqered Reviewed on: 13th March 2021

Excellent responses

5
It was easy to follow the quick answers extremely helpful allowing me to sort out my issue Reviewed on: 13th March 2021

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