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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

speedy

5
quick an accurate but I do not like how long it takes me to get rid of ruddy Cora when I am done Reviewed on: 13th March 2021
eileen barton's avatar
eileen barton

Speedy information and support

5
I was able to access relevant advice and support straight away which helped me significantly. Reviewed on: 13th March 2021
Chris's avatar
Chris

Helpful staff

5
The staff at nat west are very helpful friendly and polite they explain things if you don't understand without making you feel bad for not understanding Reviewed on: 13th March 2021
Elizabeth 's avatar
Elizabeth

Speedy response

5
Good speedy response, reassuring Reviewed on: 13th March 2021
Annoesjka's avatar
Annoesjka

Easy to use system

5
Never used this part before so found it very easy. Reviewed on: 13th March 2021
Billy Howse's avatar
Billy Howse

Very easy

5
It's very easy to use and very useful Reviewed on: 13th March 2021
Ioan Pinzaru's avatar
Ioan Pinzaru

Always satisfied with reply to my inqueries

5
Very easy to use and very helpful Reviewed on: 13th March 2021
Joan Kirkman's avatar
Joan Kirkman

Simple!

5
Cora is easy to use, innovative and perfect for the natwest brand. Reviewed on: 13th March 2021
Hedgie's avatar
Hedgie

Best bank

5
Always helpful and the messenger service is always great Reviewed on: 13th March 2021
Loretta's avatar
Loretta

The best digital assistant I have used by a mule

5
I usually hate using pop up helpers but this one actually works and works very well. Reviewed on: 13th March 2021
Nigel 's avatar
Nigel

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