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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Mr Andrei-Victor Serban

5
An amazing use of AI to solve consumer issues while freeing up IT support. Reviewed on: 13th March 2021

Cora is easy to use

5
I used Cora an online tool for Natwest to help change my address online. It was very simple and quick to use, I would definitely recommend using it. Reviewed on: 13th March 2021

great bank, great service

5
Great bank, great staff, great skynet overlord AI answering the phones. i've always had great service from natwest. Thanks again guys Reviewed on: 13th March 2021

Instantly helpful

5
Thought I would have to go to branch but all done online Reviewed on: 13th March 2021

speedy

5
quick an accurate but I do not like how long it takes me to get rid of ruddy Cora when I am done Reviewed on: 13th March 2021

Speedy information and support

5
I was able to access relevant advice and support straight away which helped me significantly. Reviewed on: 13th March 2021

Helpful staff

5
The staff at nat west are very helpful friendly and polite they explain things if you don't understand without making you feel bad for not understanding Reviewed on: 13th March 2021

Speedy response

5
Good speedy response, reassuring Reviewed on: 13th March 2021

Easy to use system

5
Never used this part before so found it very easy. Reviewed on: 13th March 2021

Very easy

5
It's very easy to use and very useful Reviewed on: 13th March 2021

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