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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Always satisfied with reply to my inqueries

5
Very easy to use and very helpful Reviewed on: 13th March 2021

Simple!

5
Cora is easy to use, innovative and perfect for the natwest brand. Reviewed on: 13th March 2021

Best bank

5
Always helpful and the messenger service is always great Reviewed on: 13th March 2021

The best digital assistant I have used by a mule

5
I usually hate using pop up helpers but this one actually works and works very well. Reviewed on: 13th March 2021

The best

5
I did what I need very quickly and Reviewed on: 13th March 2021

Simple and straightforward answers

5
Thank you for your help today, Cora. The shortfall in full stars for recommending is only because of the banks’ limited facilities and therefore usefulness/helpfulness/ability to do business with the customer. Reviewed on: 13th March 2021

Mony

4
I sent to chime money to my friend she don’t receive it third time I send £50 she receive it but the money before she not receive it 4 hundred pound Reviewed on: 13th March 2021

Hard to understand

1
Still need to get a new card how do i fill in the form Reviewed on: 13th March 2021

Efficient

5
Very easy and very helpful I recommend this service to every NatWest customer very easy and very quick Reviewed on: 13th March 2021

Efficient and pain free

5
I had to update my account address, the automated system, which was efficient and to the point, was an excellent system to use. Reviewed on: 13th March 2021

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