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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very good and quick answer!

5
I typed my question and got a quick and accurate answer. Reviewed on: 13th March 2021
Abdul Samad Yusuf Bhana's avatar
Abdul Samad Yusuf Bhana

Very fast and very easy

5
I thought changing my home address would be very difficult but the online service made the experience very easy and it was so quick. Reviewed on: 13th March 2021
Chris s's avatar
Chris s

Restart isa account

5
I restarted my isa account with cora digital and it was straight forward and I didn't have to go to my branch Reviewed on: 13th March 2021
Mick's avatar
Mick

Simple to use

5
My loan application was very straightforward Reviewed on: 13th March 2021
Frank Boase's avatar
Frank Boase

Sorted

5
Just logged on and asked to change address through digital chat with Cora. Was worried it would be too difficult as not really compute savvy but was easy. Reviewed on: 13th March 2021
Angela Tucker's avatar
Angela Tucker

Easily accessible and simple to use

5
More than extremely satisfied and would recommend to any bank customer Reviewed on: 13th March 2021
Anne McAlindon's avatar
Anne McAlindon

Perfect

4
Always a good quick service and a good knowledge of the Consumer question's asked. Reviewed on: 13th March 2021
Gingerchink01 's avatar
Gingerchink01

excellent service

5
quick response to question,answer within seconds Reviewed on: 12th March 2021
Denis Westmoreland's avatar
Denis Westmoreland

Great service

5
Succinct, easy, efficient service!! Reviewed on: 12th March 2021
Steph's avatar
Steph

Great experience

5
Everything was great and looking forward for the future Reviewed on: 12th March 2021
Goiea Gabriel 's avatar
Goiea Gabriel

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